Commercial Partnerships Manager

At Heim,  we are reinventing how healthcare is delivered. 

We believe that healthcare is best delivered in the home of patients, and that we are at the cusp of a systemic shift away from hospital based care. 

Our mission is to reimagine how community healthcare actually works on the ground, and we do it across two complementary arms. Heim On-demand runs on-demand community nursing services for the people who need them, and Heim Software is the AI-native SaaS platform that lets community organisations run their own services with the same level of rigour, intelligence, and ease that we use ourselves. This role sits firmly in the Heim Software world, which means you will be selling, partnering, and scaling the adoption of our toolkit, with the ambition to be the default operating system for community care in the UK.

We are looking for a highly intelligent, driven commercial leader who is ready to lead growth for the Heim Software platform. We strongly prefer applicants with a clinical background.
You will own partnerships with community healthcare providers across the UK, from GP federations and primary care networks through to hospices, social enterprises, urgent community response teams, virtual wards, and the increasingly impressive crop of community interest companies that are quietly running large slices of NHS-commissioned care.

We work at the forefront of software development - from our proprietary scheduling algorithms to our AI-first automation approach. A strong understanding of technical concepts and the ability to translate them into plain English will be beneficial in this role.

Within 6 months, you will be expected to own the full commercial cycle, end to end. That means taking a prospect from the first cold introduction or warm referral, through discovery, demos, pricing conversations, security and information governance reviews, legal redlines, and final contracting, and then handing over to customer success with the kind of context and continuity that actually makes onboarding work. You will build and manage your own pipeline, sit on top of your own CRM hygiene, and be accountable for the deals you bring in from beginning to end.

You will pitch, negotiate, and close partnerships that deliver meaningful operational impact for our customers, working closely with our leadership and product teams.You will represent Heim at industry events and conferences.

You will act as the voice of our partners inside Heim, feeding insights, frustrations, and feature requests directly into product and engineering so that our roadmap stays anchored in real-world clinical and operational reality. You will help shape our go-to-market thinking as we scale, and you will play a meaningful role in building out the customer success function that turns signed contracts into long-term, sticky, genuinely valued partnerships.

We have a clear point of view on what good looks like in this market, and we hire people who share it.

We respect our clients and their time. The NHS is significantly under-resourced and senior management time is hard to come by. We have the tech, they are the experts in the local context, and we never lose sight of that balance. We represent Heim humbly and with confidence.

We believe in Heim's technology. Our platform sits at the cutting edge of current artificial intelligence and software development for community care, and we showcase it with pride. Confidence comes from knowing the product inside out, and from remembering that we may need to walk customers through a real journey, sometimes from paper-based or twenty-year-old systems, into something genuinely modern. Patience and product fluency travel together.

We approach with genuine curiosity. We ask questions, and we ask a lot of them. Knowledge is power - the more we learn the better we build.

We are proactive, creative, and excellent. We prepare before every call, we know the product cold, and when we do not know something we follow up quickly. If a problem has not been solved before that does not mean it cannot be, it just means we leave it open and come back to it. 

We move quickly, we take ownership, and we treat clinical and commercial rigour as two halves of the same thing rather than competing instincts. We are a small, ambitious team that has chosen to work on a genuinely hard problem, and we hire people who want the autonomy, the responsibility, and the occasional 9pm Slack message that comes with that choice. We value different backgrounds, fresh perspectives, and the willingness to disagree well, because the people building healthcare infrastructure for the next decade should look something like the communities that infrastructure is meant to serve.