Implementation Lead

At Heim, we are reinventing how healthcare is delivered.

We believe that healthcare is best delivered in the home of patients, and that we are at the cusp of a systemic shift away from hospital based care. Our mission is to expand access to in-person clinical care at home by empowering nurses with technology that makes care delivery more efficient.

We have created an AI native ecosystem that optimises the complex scheduling involved in delivering community based care, and are on track to automate every non clinical touchpoint for nurses. To date, our technology has powered our network of 400+ practitioners to deliver c. 40K appointments, and we have shown that our algorithms can free up to a third of a nurse’s time for clinical care. We are growing fast within the NHS, where we have an opportunity to help our partners delivering community services meet the productivity targets they set out to achieve. 

To do so, we are giving community teams workforce intelligence with Heim Insights, as well as the most powerful suite of AI native productivity tools built specifically for care outside of hospitals. 

As Implementation Lead, you will be responsible for establishing Heim’s Delivery team. You will own  large-scale deployments of Heim Software inside the NHS, the deployments on which the success of the product, and the foundations of long term partnerships are built. 

Heim is a high growth and fast paced company, where your job will not simply be to deliver a fixed scope on time; it will be to secure a genuinely high level of engagement and collaboration from clinical and operational teams inside client organisations, to turn that engagement into adoption that sticks, and to feed everything you learn back into the product.

Within our first two major deployments, your work will affect the day to day of >800 nurses, delivering close to 1M patient contacts per year. You will lead these deployments end to end - from mobilisation and structured discovery, through to go-live of dashboards, the Companion App, and AI-assisted productivity features - while standing up the playbooks, processes, and frameworks that let us do the next deployment, and the ten after that, far better.

This is as much a building role as it is a delivery role. You will define how Implementation works at Heim while running a live, high-stakes programme from day one. 

• Own the full implementation lifecycle for each NHS partner, from contract mobilisation and governance kick-off through structured discovery, go-live, and into embedded, business-as-usual adoption.

• Run phased, multi-team rollouts to plan: coordinate activities, timelines, dependencies, and resources across cohorts of teams, ensuring milestones are met and the right people are briefed at the right moment.

• Own the DPIA support, data flow sign-off and information governance steps that gate NHS go-live, working alongside our Clinical Safety Officer and the Trust's governance leads.

• Identify risks and blockers early, operational, clinical, technical, or political, and develop mitigations before they threaten the timeline or the relationship.

• Be the primary face of Heim to the partner: the trusted, knowledgeable presence able to generate NHS teams’ buy in for long term engagement and co-design

• Build relationships at every level: from frontline nurses and shift coordinators, to team leads and super-users, to the COO, Divisional Director, and project sponsor. You will run the weekly check-ins and monthly leadership reviews that keep a programme on track.

• Drive genuine adoption, not just deployment: coach teams through new ways of working, monitor usage, and proactively step in where engagement drops or a team gets stuck.

• Help our champions inside the Trust make the internal case for wider rollout, articulating impact to the stakeholders who control budget, sequencing, and expansion.

• Treat every deployment as a live co-design partnership - surfacing how community teams actually work, where the product fits, and where it needs to bend to clinical and operational reality.

• Be the high-fidelity channel between the front line and our Product and Engineering teams, relaying structured, prioritised feedback that shapes the roadmap rather than a wishlist.

• Manage expectations carefully where capability is still being built or is pending regulatory approval (for example MDR), keeping partners confident and informed without over-promising.

• Build out the playbooks, deployment frameworks, governance packs, onboarding materials, and health frameworks that make NHS implementation repeatable. 

• Capture and codify what works so each deployment is faster, smoother, and lower-risk than the last, directly enabling our push toward 6 live Trusts in the next 9-12 months.

• As the function grows, set the standard others will follow, and mentor the implementation hires who come after you.

You have 4–6 years of experience leading complex implementation, deployment, or transformation projects, and you come from one of two backgrounds:

• Application: Submit your profile with an explanation of why you're a great fit for this role.

• Screening: CV screening video call.

• Case Study: In person presentation to understand how you think, communicate, and interact.

• Culture Fit: In person conversation with a founder and other team members.