Billing Agent (Contract)

At Backpack Medical Group, we're passionate about creating a seamless healthcare experience for every patient. Behind every successful appointment is a dedicated Billing Agent ensuring insurance information is accurate, benefits are verified, and patients receive exceptional support.

If you're detail-oriented, thrive in a fast-paced environment, enjoy solving problems, and love helping people, we'd love to meet you!

As a Billing Agent, you'll play a critical role in supporting our patients and clinical teams by ensuring insurance and billing information is complete before appointments.

Your responsibilities will include:

✅ Contacting patients by phone, email, and text to collect missing insurance information
✅ Verifying insurance eligibility and benefits using Waystar, Availity, insurance portals, and other payer resources
✅ Confirming network participation, behavioral health coverage, and authorization requirements
✅ Communicating directly with insurance carriers when additional information is needed
✅ Documenting all insurance verification details accurately within patient records
✅ Assisting commercial patients with adding payment methods and completing Financial Responsibility Forms before their first appointment
✅ Delivering outstanding customer service while helping patients navigate insurance and billing questions

We're looking for someone who takes pride in accuracy, efficiency, and creating a positive patient experience.

You'll be successful by:

⭐ Responding to insurance information requests within 24 hours
⭐ Maintaining a 98%+ accuracy rate when verifying insurance benefits
⭐ Verifying eligibility for 100% of scheduled daily appointments
⭐ Providing a patient experience that earns 90%+ satisfaction ratings
⭐ Keeping patients informed during calls and minimizing hold times

✨ Strong technical aptitude and ability to quickly learn new systems
✨ Excellent communication skills across phone, email, and text
✨ Exceptional customer service mindset with genuine empathy for patients
✨ Highly organized with outstanding attention to detail
✨ Collaborative team player who enjoys working across departments
✨ Results-driven with a sense of urgency and ownership
✨ Comfortable adapting in a fast-growing healthcare organization

✔️ 5+ years of experience in Customer Support, Customer Success, Account Management, Relationship Management, healthcare operations, or a similar role
✔️ Experience working with insurance verification and patient billing processes
✔️ Google Workspace and Microsoft 365 proficiency
✔️ Strong Excel and reporting skills
✔️ Experience with Waystar, Availity, eClinicalWorks, or NICE inContact is a plus
✔️ Accurate data entry and documentation skills