Drain SalesTechnician

HELP Home Services has an open position for a Drain Sales Technician to meet with customers to identify and diagnose specific drain/sewer concerns. The Drain Sales Technician gets the line(s) flowing and advises customers on next steps including a camera main inspection.  Drain Technicians produce quality, on-time inspections and clearing of plumbing related jobs to meet the requirements of our customer agreement and in accordance with local plumbing codes. 

• →Demonstrates knowledge of sewer systems, repair and installation using standard tools, machinery, and equipment.
• →Performs drain clearing at customer homes and provides overall assessment of known systems
• →Provides guidance to homeowners on next steps in the process to permanently repair sewer lines
• →Works efficiently and keeps job areas clean and organized.
• →Works closely with Plumbing Service Manager and Dispatch in providing customer solutions.
• →Properly represents the company when in the public and demonstrates company ethics.
• →Establishes and maintains customer oriented focus.
• →Communicates politely and effectively with, and in front of, customers. 
• →Works as part of a team with managers and other departments.
• →Participate and attend department meetings.

• Thorough knowledge of all sewer systems and plumbing safety codes
• Ability to work independently and manage time efficiently
• Strong communication skills, verbal and written
• Able to assist in evaluating assigned install team personnel on job performance and provide field coaching and as necessary.
• Follows and demonstrates company policies with team members
• Diagnostic and analytical skills 
• Works well under pressure 
• Demonstrates effective communication skills with customers, install team members, dispatch, and management

Works in field environments across residential job sites, climbing ladders and navigating uneven surfaces. Regularly works in confined spaces and moves materials up to 50 pounds. Operates hand and power tools and vehicles. Must be able to see, hear, and exchange accurate information with customers and team members. Regular exposure to outdoor weather, noise, and dust. Reasonable accommodations may be made to perform essential functions.

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For more than 80 years, HELP has provided HVAC, plumbing, and electrical services to families throughout Cincinnati, Northern Kentucky, and Southeast Indiana. To ensure that our clients’ expectations are exceeded, HELP takes great care when selecting individuals to join the team. Our employees embrace our commitment to do the job right the first time with good equipment and materials, with honesty and without shortcuts. By embracing this policy, our employees prosper right along with the company and enjoy solid job security. Not a heating, cooling, plumbing or electrical expert? Don’t worry. We can teach you everything you need to know!

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.

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