Continuous Improvement and Process Coordinator

The Team:

The Dayton Distribution and Service Center supports E-commerce, Retail, and Wholesale businesses for Hermès in the US. As a service center, we are considered the backbone of the company, providing services to all boutiques and departments while keeping the business running with minimal delays or interruptions.

The Opportunity:

As the Continuous Improvement & Process Coordinator, in a context of strong, sustained US business growth, you will directly collaborate with the Vice President of Distribution & Service Center, Senior Director of Logistics and Distribution,  Senior Director of Distribution Services & Traffic, Senior Director of Import/Export, Director of Traffic & Purchasing, Director Building Administration and Operations and their teams to oversee and assist in the creation of their Standard Operating Procedures, Risk management, process documentation, and continuous improvement. 

Key responsibilities will include (but not be limited to) the processes related to the opening of a regional distribution center and the optimization of current New Jersey in-house distribution center operations, 

You will also establish a strong reputation and build relationships with Hermès colleagues in both France and the US, as well as with external partners (3PL, consultants).

This role will be critical for the execution of the Hermès 5-year logistics and distribution roadmap in the US.

About the Role:

• Collaborates with local Distribution management on improvements to workflow, process and perform time studies.

• Responsible for the creation of Standard Operating Procedures (SOPs)

• Define Process maps for all departments and activities in Dayton

• Create Risk mapping for teams

• Identifies and mitigates risks, and drives continuous improvement throughout the supply chain for all other assigned projects (for ex. transportation network optimization, warehouse slotting…) and activities (merchandise vs. non-merchandise, retail vs. E-Commerce…), with sustainability at the core of all options and solutions identified

• All other duties assigned by the Sr Manager of Logistics Projects, Sr Director of Logistics and Distribution, or VP of Distribution & Service Center

Supervisory Responsibility: 

•  No

Budget Responsibility: 

• No

Decision Making Responsibility: 

• No

About You: 

• 2-3 Years Minimum of Related Experience in Retail/Luxury Supply Chain and Distribution
  • Bachelor’s Degree required.
  • LEAN certification preferred.
  • Industrial Engineering Degree preferred.

• Strong interpersonal & communication skills, and ability to collaborate efficiently with all levels of the organization
  • Knowledge of Distribution Center best practices and processes
  • Ability to work both independently (multitask with little supervision) and in a team environment (cross-departments/functions)
  • Ability to work under pressure, to anticipate and to adapt
  • Strong analytical and organizational skills
  • Customer service mindset
  • French and/or Spanish language skills are highly desirable.
  • Previous experience at Hermès or another luxury goods retailer

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

The range for this role is $28.46-31.45 per hour. Actual rates are determined based on the job, location, and individual experience.

Hermès is proud to offer a variety of benefits to support the needs of our employees and their families, including:

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental leave and transition time
• 401(k) and Roth Retirement plan with company matching and profit sharing
• Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support and more! 

Company Overview

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time. 

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation. 

At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès’ success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that’s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films “Footsteps Across the World” available on our website. Link here.

Our Commitment

Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at privacy.us@hermes.com. Please do not submit resumes or applications to this email address.