Fragrance Expert (6 month FTC)

The mission of the Fragrance Expert is to embody and elevate the spirit of the Fragrance Métier within the Maison. As an expert grounded in advanced technical skill, artistry, and deep industry knowledge, you bring the world of fragrance life; translating sensorial complexity into meaningful, personalised client experiences.

Guiding clients through the Fragrance universe with warmth, confidence, and refinement, you offer expertise that inspires, reassures, and empowers. You act as a key ambassador of the Fragrance Métier within the flagship, shaping how it is experienced across the wider Maison.

Beyond individual client moments, you are a connector; actively seeking opportunities to intertwine Fragrance across all metiers within of the store. Through collaboration, storytelling, and innovation, you will drive new business opportunities, curate engaging activations, and elevate the presence of Fragrance within every client journey.

As a custodian of the Fragrance craft, you foster long-term relationships, elevate team capability, and ensure every interaction reflects the creativity, expertise, and heritage of Hermès.

Client Engagement & Expertise

• Act as the primary in-store expert for Fragrance, delivering elevated, bespoke consultations tailored to each client. Allowing time for scent discovery.
• Combining know-how and knowing how to sell within the product range
• Demonstrate advanced technical expertise in fragrance profiling and layering.
• Translate product knowledge into compelling storytelling, connecting products to client identity, lifestyle, and emotion. 
• Build authentic, long-term client relationships through personalised follow-up and clienteling. 
• Partner with the client experience and metier teams to create seamless, elevated cross-category client experiences.

Business development & Activation

• Drive the fragrance business through proactive identification of new opportunities within the Maison. 
• Provide critical support fragrance activations, animations, and client experiences aligned with the house priorities and commercial goals. 
• Work closely with the Client Development Manager to identify new opportunities to expand the Fragrance business. 
• Represent the Maison at key external events, brand moments, and client experiences, delivering expertise, artistry, and storytelling.

Education & Knowledge Sharing

• Serve as a mentor and coach to colleagues, elevating fragrance knowledge and service standards across the Maison. 
• Support and deliver engaging training sessions on fragrance product launches, and selling ceremonies. 
• Strong training and transmission skills: able to share knowledge, demonstrate techniques, animate in-store training, and lead exclusive moments with clients
• Translate technical and artistic expertise into accessible, inspiring content for both clients and teams. 
• Stay current with industry trends, innovations, and competitor activity within fragrance. 
• Partner with the Training and Culture Manager and Hermès GBP – to structure and deliver training plans aligned with commercial priorities and product focus
• Working closely alongside the metier manager 

Collaboration & Business Insight

• Provide feedback to leadership and merchandising teams on client preferences, product performance, and emerging opportunities. 
• Act on occasions to support on events and special occasions in other stores bringing expertise
• Influence assortment and strategy through meaningful client insights and awareness. 
• Support in-store activations and events, ensuring a consistently elevated and immersive client experience. 
• Work collaboratively across all divisions to support client appointments and strengthen the overall Maison offering.

Operational & Technical Excellence

• Act as the go-to expert for product knowledge and client needs
• Strong attention to detail, ensuring perfect hygiene and cleanliness of the make up and fragrance area
• Support teams in handling client queries, objections, and tailored product recommendations. 
• Ensure effective use and understanding of tools, products, and resources across the team.

Required Experience & Expertise

• Proven experience in Beauty (Fragrance) within a luxury retail or premium environment. 
• Advanced technical expertise of fragrance families, olfactive profiling, and makeup artistry techniques. 
• High level of precision and consistency in makeup application across different looks and client profiles
• Strong understanding of skin types and personalised beauty consultation. 
• Strong beauty culture and artistic sensitivity (color, fashion, art, culture)
• Well-developed sense of image, style, and aesthetic codes
• Experience working with high-value clientele in a relationship-led, service-driven environment. 
• Experience supporting external events such as fashion shows, VIP guests, PR events etc
• Demonstrated ability to translate technical knowledge into engaging and inspiring client experiences. 
• Experience in coaching, mentoring, or training teams.

Who you are

• Passionate about Beauty, with a deep love for fragrance, makeup, and client experience. 
• Warm, polished, and refined, with a natural ability to build genuine human connections. 
• Strong knowledge of competitors: key brands, iconic products and new launches
• Active interest in makeup and beauty trends (social media, fashion shows, industry news)
• Genuine interest in beauty, art, color, architecture, exhibitions and culture
• Entrepreneurial and proactive, with a strong sense of ownership for driving business opportunities. 
• A natural collaborator who thrives on connecting people, ideas, and departments. 
• Discreet and trustworthy, valuing long-term relationships over transactional selling. 
• A skilled storyteller, able to bring products to life through emotion, artistry, and expertise. 
• Organised and forward-thinking, with the ability to plan and execute a calendar of activities
• Team-oriented, generous with knowledge, and committed to elevating others.

Qualifications you will need

• Professional makeup artistry certification and /or fragrance accreditation from an ethetics or make-up school. 
• Experience in hosting events, masterclasses, or client activations. 
• Established network within the beauty industry. 
• Strong awareness of luxury beauty trends, innovation, and client expectations.