Internship Guest Relations and Client Experience - John Lobb

For more than 150 years, John Lobb has been defined by exceptional craftsmanship and a spirit of innovation. Deeply rooted in the Maison’s Anglo‑Saxon heritage, our shoes bring together meticulous handwork and the finest materials, selected with uncompromising care.

At the heart of our Maison are two iconic locations:

• The Paris bespoke workshop, where every pair is crafted using time‑honoured techniques passed down through generations;

• The Northampton Manufacture in England, where our ready‑to‑wear collections are produced with the utmost respect for materials and tradition.

Today, John Lobb is embracing renewal. We are evolving our codes, opening the brand to new sources of inspiration, and imagining a more contemporary expression of masculine elegance, always faithful to our heritage.

A subsidiary of the Hermès Group since 1976, John Lobb has a global presence with around twenty stores across Europe, the United States, China and Japan, as well as a highly selective network of authorised retailers.

Joining John Lobb means becoming part of a community of more than 200 colleagues - artisans, sales advisors and support functions. United, committed, and human‑scaled, our teams bring our excellence and creativity to life with passion every day.

At John Lobb, we are proud to be an equal opportunity workplace. It is the policy of John Lobb that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. John Lobb also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

We collect personal information (PI) from you in connection with your application for employment with John Lobb, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. 

As a Guest Relations and Client Experience Intern. Your main missions will include:

•   Support client relationship management through appointment preparation, follow up communication, and hospitality coordination

•  Develop an understanding of luxury service standards, attention to detail, and brand presentation

•  Collaborate with sales and operations teams to ensure a seamless client experience

•   Participate in event support and client experience initiatives designed to strengthen customer engagement and loyalty. 

Please note that all internships are in-person (non-remote).  Interns are paid an hourly rate of US $20.00.