Sales Associate - Boutique Milano

GENERAL ROLE

The Sales Associate is in charge of assisting clients through personalized and memorable customer Experience, with storytelling about the brand history and the product craftsmanship. He/She provides the most memorable customer experience to develop sales and build long lasting relationships with clients through heartfelt and bespoke attention, with highest integrity.

MAIN RESPONSABILITIES 
 

• Advise and support customers on all product categories to satisfy clients’ needs and ensure the most memorable omnichannel experience;

• Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services;

• Support customers providing all type of information, including aftersales product care suggestions;

• Develop and maintain a customer portfolio through a proper client discovery and a bespoke experience in order to foster loyalty and establish long-term relationships;

• Collect and update client data, in accordance with privacy policy and company procedures;

• Play an active role in customers’ events and animations whenever needed;

• Build a solid product knowledge, keeping updated with novelties, prices and stock availabilities.

PROFILE

• Bachelor’s degree preferably, but not mandatory, with a fashion/linguistic focus;

• Fluency in Italian and English. A third language will be considered an advantage;

• Professional background: experience in the direct sales to clients, preferably in a luxury good boutique;

• Proficient with Excel / IT tools;

• Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Hermès engages positive and passionate people who own the following requirements:

• Excellent interpersonal and communication skills, with a customer service orientation;

• Team player mentality to build meaningful relationships and ability to work autonomously;

• Availability, flexibility and dynamism to function in a high-pace environment;

• Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

In Hermès diversity of experience and  perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!