Hermeus
Hermeus5d ago
USD 117300–158700/yr

Engineering System Support Engineer

United StatesUnited States·Los AngelesFull-timemid
Customer SupportSupport Engineer
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Quick Summary

Overview

Hermeus is a venture-backed defense aviation company reclaiming the lost art of rapid iterative prototyping to build the fastest aircraft in the world today.

Technical Tools
Customer SupportSupport Engineer
Hermeus is a venture-backed defense aviation company reclaiming the lost art of rapid iterative prototyping to build the fastest aircraft in the world today. By prioritizing relentless hardware iteration, we deliver high-speed systems at the pace of the modern battlefield. We work with the Department of War to provide the high-speed capabilities our nation and its allies need to maintain a durable, asymmetric advantage.

Hermeus is scaling its engineering systems following the deployment of Siemens NX and Teamcenter. As we move from go-live into stabilization and continuous improvement, we are building a dedicated capability to support engineering teams and ensure system reliability, usability, and performance. This is not a traditional help desk role. This position sits at the intersection of CAD, PLM, and engineering workflows, focused on diagnosing system issues, improving system behavior, and enabling engineers to move faster with confidence. 

As an Engineering System Support Engineer, you will be the frontline for engineering productivity - resolving issues, identifying systemic gaps, and driving continuous improvements across the NX and Teamcenter environment.

 

  • Resolve NX and Teamcenter issues impacting engineering workflows 

  • Debug assemblies, drawings, and modeling issues (and more) 

  • Investigate Teamcenter data issues across Item, ItemRevision, Dataset, and BOM structures 

  • Analyze system and client logs to identify root causes 

  • Troubleshoot release workflows, approvals, and ownership issues 

  • Resolve stuck or failed workflows and parallel process conflicts 

  • Correct part creation, template usage, and data entry issues with engineering teams 

  • Diagnose client-side issues (cache, environment, SSO behavior) 

  • Differentiate system defects from user/configuration issues 

  • Support upgrades, patches, and environment changes 

  • Maintain stability during high-usage engineering cycles 

  • Serve as primary support contact for NX and Teamcenter users 

  • Provide clear, actionable guidance to resolve and prevent issues 

  • Develop SOPs, troubleshooting guides, and knowledge base content 

  • Improve support processes (ticket quality, SLAs, escalation paths) 

  • Identify recurring issues and drive root-cause fixes 

  • Partner with PLM and engineering teams to improve usability 

  • Recommend UX improvements (defaults, templates, workflow simplification) 

  • Transition manual fixes into standardized, system-enforced solutions 

  • Hands-on experience with Siemens NX (modeling, assemblies, drafting) 
  • 2+ years working with Teamcenter data structures and workflows 
  • Experience troubleshooting PLM/CAD issues in production environments 
  • Ability to read and interpret NX and Teamcenter logs 
  • Strong understanding of engineering workflows and product structures
  • Ability to distinguish user error from system/configuration issues 
  • Bachelor’s degree in Engineering, Information Systems, Computer Science, or a related field, or equivalent hands-on experience 
  • Experience with Active Workspace (AWC) 
  • Familiarity with release workflows and access control models 
  • Exposure to CAD standards, templates, and automation (Check-Mate or similar) 
  • Experience in aerospace or complex manufacturing environments
  • Understanding of PLM integrations with downstream  

    • Location & Eligibility

    Where is the job
    Los Angeles, United States
    On-site at the office
    Who can apply
    US

    Listing Details

    Posted
    April 27, 2026
    First seen
    April 27, 2026
    Last seen
    May 3, 2026

    Posting Health

    Days active
    5
    Repost count
    0
    Trust Level
    56%
    Scored at
    May 3, 2026

    Signal breakdown

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    HermeusEngineering System Support EngineerUSD 117300–158700
    Apply Now