Hermeus8h ago

New

USD 136000–226550/yr

NX Teamcenter PLM Support Engineer

United States·Los AngelesFull-timemid

Customer SupportSupport Engineer

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

Hermeus is a venture-backed defense aviation company reclaiming the lost art of rapid iterative prototyping to build the fastest aircraft in the world today.

Technical Tools

Customer SupportSupport Engineer

Hermeus is a venture-backed defense aviation company reclaiming the lost art of rapid iterative prototyping to build the fastest aircraft in the world today. By prioritizing relentless hardware iteration, we deliver high-speed systems at the pace of the modern battlefield. We work with the Department of War to provide the high-speed capabilities our nation and its allies need to maintain a durable, asymmetric advantage.

About the Role

~3 min read

As an NX Teamcenter PLM Support Engineer, you will act as the frontline for engineering productivity - resolving issues, identifying systemic gaps, and driving continuous improvements across the NX and Teamcenter environment.

This position sits at the intersection of CAD, PLM, and engineering workflows, focused on diagnosing complex issues, improving system behavior, and enabling engineers to move faster with confidence.

NX / Teamcenter Support (Tier 2/3)

Resolve complex NX and Teamcenter issues impacting engineering workflows

Debug assemblies, drawings, and modeling issues (reference sets, load failures, missing geometry)

Investigate Teamcenter data issues across Item, ItemRevision, Dataset, and BOM structures

Analyze system and client logs to identify root causes

Support Active Workspace (AWC) and Rich Client behavior discrepancies

Engineering Workflow & Data Integrity

Troubleshoot release workflows, approvals, and ownership issues

Resolve stuck or failed workflows and parallel process conflicts

Ensure data integrity across BOMs, revisions, and product structures

Correct part creation, template usage, and data entry issues with engineering teams

System Stability & Performance

Diagnose client-side issues (cache, environment, SSO/TSA behavior)

Differentiate system defects from user/configuration issues

Support upgrades, patches, and environment changes

Maintain stability during high-usage engineering cycles

User Enablement & Support Experience

Serve as primary support contact for NX and Teamcenter users

Provide clear, actionable guidance to resolve and prevent issues

Develop SOPs, troubleshooting guides, and knowledge base content

Improve support processes (ticket quality, SLAs, escalation paths)

Continuous Improvement

Identify recurring issues and drive root-cause fixes

Partner with PLM and engineering teams to improve usability

Recommend UX improvements (defaults, templates, workflow simplification)

Transition manual fixes into standardized, system-enforced solutions

Hands-on experience with Siemens NX (modeling, assemblies, drafting)

3–5+ years working with Teamcenter data structures and workflows

Experience troubleshooting PLM/CAD issues in production environments

Ability to read and interpret NX and Teamcenter logs

Strong understanding of engineering workflows and product structures

Ability to distinguish user error from system/configuration issues

Experience with Active Workspace (AWC)

Familiarity with release workflows and access control models

Exposure to CAD standards, templates, and automation (Check-Mate or similar)

Experience in aerospace or complex manufacturing environments

Understanding of PLM integrations with ERP/MES systems

U.S. EXPORT CONTROL COMPLIANCE STATUS

The person hired will have access to information and items subject to U.S. export controls, and therefore, must either be a “U.S. person” as defined by 22 C.F.R. § 120.62 or otherwise eligible for deemed export licensing. US persons include U.S. citizens, U.S. nationals, lawful permanent residents (green card holders), and asylees and refugees with such status granted, not pending.

EQUAL OPPORTUNITY

Hermeus is an Equal Opportunity Employer. Employment decisions at Hermeus are based solely on merit, competence, and qualifications, without regard to race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.