Hhaexchange
Hhaexchange3mo ago

Customer Advisor

Greater Minneapolis-St. Paul AreaFull Timemid
RetailCustomer Advisor
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Quick Summary

Overview

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities.

Technical Tools
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HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.  
 
We are seeking a Customer Advisor who thrives on solving complex problems and turning frustrated customers into advocates. Think of this role as roadside assistance for healthcare technology - when agencies encounter obstacles, you jump in with expertise and get them back on track. 
 
Our Customer Advisor team works collaboratively so customers get consistent, expert assistance no matter who they speak with. You won't be managing daily relationships; instead, you'll be the expert who intervenes during critical moments to resolve issues, optimize operations, and strengthen partnerships highly motivated and skilled individual to join our Customer Success team as a Customer Advisor.  
 
 
This is a hybrid position, with an expectation to report to the Bloomington, MN office 3 days/week (typically Tues/Wed/Thurs). 
 
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Manage a portfolio of customers with a mix of proactive outreach and responsive problem solving
  • Identify customer needs, prioritize actions, and implement practical solutions across billing, workflows, compliance, scheduling, reporting, and adoption
  • Guide customers transitioning from Implementation into stable day-to-day operations
  • Lead retention efforts for accounts showing risk and present clear next steps to stabilize the relationship
  • Coordinate with Product, Implementation, Finance, and other teams to deliver cross-functional solutions
  • Capture customer feedback, document outcomes, and ensure smooth handoffs so teammates have the context they need
  • Support customers through operational challenges such as EVV compliance, payroll interruptions, or billing disruptions
  • Drive feature adoption and demonstrate measurable ROI that protects revenue, improves caregiver workflows, reduces manual administrative overhead, and supports renewals and long-term value
  • Prepare concise summaries and recommendations for leadership when escalations require additional visibility
  • Influence product and process improvements by surfacing real customer needs and patterns
  • Other duties as assigned by supervisor or HHAeXchange leader
  • Travel up to 10%, including overnight travel
  • Minimum of 3 years in a customer facing role with experience resolving complex issues and managing relationships
  • Experience with SaaS or technology platforms and an understanding of post implementation customer engagement
  • Demonstrated success in retaining customers through consultative conversations and value driven solutions
  • Strong verbal and written communication skills for working with operational and executive stakeholders
  • Empathy, patience, and resilience when working with customers under stress
  • Ability to manage multiple priorities with attention to detail and follow through
  • Comfort translating technical features into business outcomes that non-technical stakeholders can act on
  • Experience in healthcare or homecare operations preferred.
  • Sales experience related to renewals, upsells, or negotiations preferred.
  • Experience with Salesforce, Gainsight, Salesloft, Tableau, CoPilot, and/or similar tools is preferred.
  • Prior experience with customer success tooling and health score programs preferred.
  • Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role.  

    • Location & Eligibility

    Where is the job
    Greater Minneapolis-St. Paul Area
    Hybrid — some on-site time required
    Who can apply
    Same as job location
    Listed under
    Worldwide

    Listing Details

    Posted
    January 16, 2026
    First seen
    March 26, 2026
    Last seen
    May 13, 2026

    Posting Health

    Days active
    48
    Repost count
    0
    Trust Level
    33%
    Scored at
    May 13, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
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    Hhaexchange
    Hhaexchange
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    HHAeXchange offers homecare management software for Medicaid LTSS, connecting providers, payers, and members.

    Employees
    750
    Founded
    2008
    Domain
    hhaexchange.com
    Jobs
    View 39 jobs
    View company profile

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