Eastside Volunteer Coordinator

Northwest Gospel Church Summary

Northwest Gospel Church is currently made up of five local churches in Clark County, Washington (Portland, Oregon metro area). These five churches are interdependent, locally led, and missionally linked. Being interdependent, each church relies on the others in multiple areas of ministry and operations. Being locally led, each church is a representation of the local community where it meets. And being missionally linked, we plan to train church planters, and plant Gospel-centered churches in the Portland metro area and beyond. As a church staff, we see Ephesians 4 as our primary job description, "to equip the saints for the work of ministry, for building up the body of Christ." As leaders within NGC, we are not primarily "doers" of ministry, but "equippers" of ministry. You should see this play out in every Ministerial and Pastoral role within NGC.

Our Mission:

Northwest Gospel Church (NGC) exists to glorify God by equipping the church to be the church to fill our region with gospel churches.

Overview of the Role:

The Volunteer Coordinator is responsible for building a robust culture of service by recruiting, onboarding, training, and engaging volunteers across all church ministries. This role ensures that ministry teams (e.g., hospitality, children, worship, facilities) are adequately staffed, and that volunteers are supported, recognized, and aligned with the church’s vision.

This is an hourly position, initially anticipated to require approximately 20–25 hours per week. In addition to Sunday responsibilities (approximately 4 hours), the remaining hours can be distributed across Monday–Thursday as agreed upon, provided participation in key staff meetings (currently Monday and Tuesday mornings) is maintained. Flexibility is important in this role, including occasional evening or Saturday meetings, trainings, or ministry events. Weekly hours may be adjusted accordingly to accommodate these occasions.

Desired Profile:

The ideal candidate is, above all, a committed follower of Christ who desires to make a difference in the lives of others by serving the mission and living the values of NGC. This individual should be a galvanizer—someone who is able to rally people to action. As such, the ideal candidate is both people-oriented and task-focused, capable of knowing what needs to be done and able to help others accomplish it. This individual is one who thrives in a team environment and is passionate about equipping volunteers and serving others well.

Responsibilities: 

ADULT DISCIPLESHIP TEAM

• Designing, developing, and implementing ministry involvement (or Serve) strategies as a part of the Adult Discipleship team.
• This role is focused on the primary task of SERVE for the Adult Discipleship Team.

OPPORTUNITIES & DISCOVERY

• Identify the volunteer opportunities available and the priority needs of the various ministries and teams throughout NGC.
• Assist NGC members and other attenders in discovering their gifting in order to engage available volunteer opportunities.

RECRUITMENT & ENGAGEMENT

• Develop and implement strategies to attract new volunteers, including promoting opportunities during services, church communications, and events.
  

ONBOARDING & TRAINING

• Oversee the screening process (including background checks), coordinate volunteer orientation, and ensure all volunteers are properly equipped for their roles.
  

SCHEDULING & COORDINATION

• Maintain an updated database of volunteer availability and skills to schedule volunteers for Sunday services and special events, ensuring all roles are covered.
  

CULTURE OF APPRECIATION

• Create and manage volunteer recognition programs and appreciation events to demonstrate the church's love and gratitude for their service.
  

COMMUNICATION

• Maintain the Volunteer Handbook and other general training materials related to serving ministry.
  

RELATIONSHIP MANAGEMENT

• Act as the primary liaison between staff and volunteers, assessing needs across departments and providing ongoing support to volunteers.
  

DATABASE ADMINISTRATION

• Maintain accurate records of volunteer contact information, background checks, and hours of service.

Skills and Abilities: 

• Leadership: Experienced in team building, volunteer leadership, or ministry coordination 
• Humility: Desire to continually improve, and passion to see the church thrive and engage its mission
  
• Communication: Excellent interpersonal skills, with the ability to inspire and motivate others to serve
  
• Organization: Detail-oriented with strong project management skills and the ability to manage multiple tasks and deadlines
  
• High Level of Spiritual Maturity: Commitment to confidentiality, ministry-minded sensitivity, and a proven track record of discretion
• Professional-level skills and experience with people, office or administrative work
  
• Ability to communicate verbally and in writing
  

Expectations: 

• A clear testimony of faith in Jesus and a vital growing personal relationship with Him.
• A member at Eastside, regularly attending while embracing the mission and vision of NGC 
• This position requires a strong presence on Sundays before and after services to recruit and support volunteers.
• Detailed-oriented with high standards of excellence, accuracy, and timeliness
• Discretion, perseverance, patience, sense of humor, team spirit, and genuinely caring.
• Professional in appearance and communication
• Maintain confidentiality with regard to office and church information
• Teachable and eager to learn
• A servant’s heart
• Solution oriented
• Relates well with a diverse group of people in a variety of settings
• Manage and diffuse difficult situations with composure and professionalism
• An “Ideal Team Player” (humble, hungry, smart)
• Comfortable and growing in IT skills including Microsoft Office, Google Suite, Planning Center and other platforms

Compensation/Benefits

The hiring range for this position is $17.13-$29.65/hour and will be determined based upon experience, qualifications, and internal equity. This role does not qualify for benefits. 

Job Progress Metrics and Evaluation 

This position reports directly to the Executive Pastor of Ministries and will receive regular performance evaluations. Compensation is reviewed regularly. The following are clear and tangible ways that you can assess your progress in your job. You'll notice these metrics are related to the most important parts of your job (the people you're impacting) and are areas that you directly influence on a weekly and monthly basis. 

• Are we communicating effectively with ministry leaders in order to know the volunteer opportunities available and the highest priority needs among them?
  
• Are we engaging members and other potential volunteers effectively, helping individuals discover their gifting and find meaningful volunteer opportunities?
• Have those who are serving been properly vetted and onboarded (background checks, etc.) through established NGC requirements?
  
• Have those who are serving been effectively equipped for their ministry assignment and demonstrating success in those efforts?
  
• Are we regularly evaluating the effectiveness of our ministry leaders and teams?
  
• Do our volunteers know they are appreciated and valued?