Collections and Customer Care Specialist

In this Collections role, you will work with our business clients to review account billing, answer invoicing questions, and update payment information. Unlike traditional collection roles, we do not have stressful sales quotas, high-pressure collection targets, or commission-driven metrics. Your income is stable and guaranteed from day one. We focus on customer service, steady problem-solving, and helping our clients keep their accounts running smoothly. 

This is an ideal role for individuals looking to transition out of retail, hospitality, or food service into a stable corporate environment where precision matters. 

Primary Responsibilities

• Answer inbound requests and make outbound calls via a dialer to existing business clients regarding their digital marketing accounts.
• Review billing statements with both internal and external clients to resolve discrepancies and clarify invoice details.
• Maintain extreme precision: Carefully review accounts, input data flawlessly in excel, and double-check payment entries to ensure 100% accuracy. 
• Process standard payments, update credit cards on file, and set up routine payment arrangements.
• Maintain accurate, professional notes in our customer database
• Compose professional email communications to internal teams and external clients, ensuring clarity, tone, and attention to detail.

Why Hibu:

Hybrid Flexibility: Save gas, toll money, and commuting time! Work 3 days from the comfort of your home and collaborate on-site just 2 days a week

Beat the Traffic: Our 10:00 AM start time lets you completely skip the stressful morning rush hour, gives you your mornings back, and ensures you never work a weekend or late-night holiday shift.

Fully Paid Training: We provide structured classroom and one-on-one training. We will teach you our systems, scripts, and workflows step-by-step—no previous financial or collection experience required.

Career Longevity: Build your future with an established, stable organization that offers clear pathways for company‑wide advancement, continuous professional development, and meaningful opportunities to grow your career across multiple teams and functions.

Experience and Qualifications

• High School Degree or Equivalent
• 1-2 Years of customer service experience (Retail cashiers, restaurant servers, hotel front desk staff, and call center agents are highly encouraged to apply!)
• Basic computer literacy, including MS Word and Excel and the ability to type while talking and navigate multiple browser tabs. 
• Keen Attention to Detail
• Professional Written and Verbal Communication
• Mindset: A calm, patient, and professional approach to helping customers solve problems.
• Reliability: Excellent attendance, punctuality, and a desire for a consistent Monday–Friday routine.

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