Host/Cashier

Description

Our Cashiers/ Hosts are essential front-line team members responsible for handling transactions, providing excellent customer service, assisting guests with their orders, and ensuring a smooth checkout experience. This role involves accurately processing payments, managing cash registers, and addressing customer inquiries. They are responsible for greeting and seating guests in a restaurant, ensuring they have a positive first impression of the dining experience. Cashiers/ Hosts play a crucial role in maintaining a positive environment and supporting overall store operations.

Essential duties and responsibilities include but are not limited to the following:

• →Hospitality skills: Provide a warm welcome to guests with an open door upon their arrival, engage in conversation and maintain a cheerful demeanor.
• →Seat Guests: Escort them to their tables, accommodate special seating requests for guests whenever possible.
• →Process Payments: Accurately handle cash, credit, and debit transactions, ensuring all payments are processed efficiently.
• →Customer Interaction: Greet guests warmly, answer questions about menu items, and assist with order placement.
• →Order Management: Ensure accuracy in processing orders, including special requests or modifications.
• →Maintain Cleanliness: Keep the cashier area organized and clean, including cleaning menus and managing supplies and receipts. Hourly checks and cleanings of restrooms.
• →Monitor Inventory: Alert management to low stock levels for items needed at the register, such as receipt paper or bags.
• →Support Team Members: Assist kitchen or front-of-house staff during busy periods as needed.

• Excellent Communication Skills: Ability to engage with guests effectively and provide helpful information.
• Attention to Detail: Accuracy in processing transactions, handling cash, and understanding the numbering sequence of all tables.
• Basic Math Skills: Competence in performing calculations for transactions and providing change.
• Basic Computer Skills: Familiarity with point-of-sale (POS) systems
• Customer Service Orientation: Strong focus on delivering a positive experience, demonstrates strong interpersonal skills, and the ability to handle guests inquiries and complaints effectively.
• Experience: Previous experience in a cashier or restaurant role is preferred but not required.
• Working Conditions: Fast-paced restaurant environment, often requiring evening and weekend availability. Standing for long periods and occasional lifting of light to moderate items.
• Scheduling: Ability to access online scheduling apps.