IT Manager

United States·New Yorkmid

OtherIt Manager

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Quick Summary

Overview

The IT Manager will play a key role in overseeing the organization's technology infrastructure, managing complex IT projects, and ensuring that IT initiatives align with our overall business goals.

Key Responsibilities

Partner with the Chief Technology Officer to implement and elevate the agency’s IT strategy to align with business objectives and drive growth. Technical escalation point within the agency. Management and development of agency IT Support.

Technical Tools

adobe-ccawsgoogle-workspaceslackzoomb2bcybersecuritymentoringnetworkingsaas

The IT Manager will play a key role in overseeing the organization's technology infrastructure, managing complex IT projects, and ensuring that IT initiatives align with our overall business goals. The ideal candidate will bring a combination of strong management skills, technical knowledge, and a focus on driving operational excellence through technology. This position will require being in-office 3 days in NYC.

Responsibilities

~1 min read

→Partner with the Chief Technology Officer to implement and elevate the agency’s IT strategy to align with business objectives and drive growth.
→Technical escalation point within the agency.
→Management and development of agency IT Support.
→Implementing, driving user adoption, and ensuring best usage of new technologies within the agency.
→Management of networking and cloud infrastructure within agency
→Ensuring infrastructure and endpoint asset management, including refresh cycles, vulnerability management, and patching/updates, are maintained per the agency's cybersecurity policies.
→Help drive and inform next-generation technology development
→Assist with selection and implementation of agency technology initiatives.
→Oversee the design, maintenance, and security of key infrastructure, ensuring reliable and efficient operations.
→Lead the planning, execution, and delivery of IT projects, including resource allocation, budget management, and timeline adherence.
→Cultivate a high-performing IT team by recruiting, mentoring, and managing staff to achieve departmental goals.
→Identify opportunities to improve operational efficiency through technology innovations and process enhancements.
→Monitor and mitigate risks related to cybersecurity and data protection, safeguarding the organization’s assets and information.

At least 5-7 years’ experience in an IT Support role, preferably in an agency
Able to script or code in at least 1 popular coding language.
Demonstrated expertise in managing enterprise IT systems, SaaS/Cloud, and IT infrastructure, including Google Workspace, Slack, Zoom, CrowdStrike, Okta, Jamf, KnowBe4, Adobe Creative Cloud, and AWS services.
Familiar with AI technologies
Understanding of IT processes, governance, and compliance requirements
Outstanding leadership, problem-solving, and decision-making abilities
Mac OSX and Windows platform configuration and management
Can demonstrate knowledge of service desk ticketing-based software
Can demonstrate knowledge of endpoint management and security

Ambitious, curious and inclusive
Motivated to do their best work with an entrepreneurial spirit
Able to operate autonomously and take accountability
Creative and dynamic with a growth mindset
Enjoys working with people
Works well within a team
Has a desire to learn and develop knowledge
Displays a professional and reliable work ethic
Enjoys diversity in all its forms

The salary range for this position is $80,000 to $105,000, with the final offer based on a combination of factors, including education, relevant experience, skills, prior training, internal equity, and local geographic market data. This role also includes a competitive benefits package with medical, dental, and vision coverage, 401(k) matching, generous paid time off, and additional perks designed to support your overall well-being and growth. #LI-Hybrid

About Highwire

Highwire is a strategic marketing communications agency at the intersection of innovation and industry. We partner with ambitious companies and established brands to navigate complexity, lead markets, and grow with purpose. With integrated expertise in strategic marketing and communications, corporate reputation, creative, and insights, we cut through the noise to deliver bold ideas and measurable impact across B2B technology, healthcare, cybersecurity, energy, professional and financial services, and more.

At Highwire, we believe that storytelling fuels transformation. We know that the most impactful stories represent all voices and perspectives. As a values-driven agency, we foster an inclusive environment where everyone—regardless of age, race/ethnicity, size, shape, gender identity, sexual orientation, religion and different abilities–can feel safe, celebrated and worthy.

We ensure that every Highwire Walker has the requisite support to soar in their careers. Our commitment to diversity, inclusion and belonging is foundational and embedded in our business and culture. We aspire to change our industry and build a better future for all.

Our people-first culture is driven by four core values:

Team Empowerment
Growth Mindset
Inclusion Always
Fierce Distinction

We’re looking for individuals with big ideas, strong opinions, and the energy to bring them to life. If you thrive in an environment that values personal accountability, high standards, and boundless motivation, this is the opportunity for you. Be part of our award-winning culture and contribute to an exciting and growing business where you can make a real impact.

Highwire. Above all.

Our people-first culture is reflected in the meaningful benefits, flexibility, and support we offer:

Competitive salary with merit-based opportunities for growth
Flexible hybrid work model tailored to your schedule and lifestyle
Generous vacation policy, including extended summer and winter breaks
Early log-off on Fridays through our Empower Hours program
401(k) plan with employer matching
Comprehensive medical, dental, and vision coverage, plus FSA options
Paid parental leave benefits
Commuter benefits
Annual Growth Mindset stipend for books, events, or learning experiences
Monthly technology reimbursement
Wellness benefit program for mental and physical health
501c3 donation matching program
Mentorship and ongoing professional development opportunities
Monthly recognition and team celebrations
Employee referral and new business referral bonuses
Quarterly Highwire events and team gatherings
Dog-friendly office environment
A supportive, inclusive, and collaborative workplace where you can grow and do your best work

Location & Work Environment

Highwire offers both remote and hybrid work options, depending on where you live.

Hybrid: Candidates located within commuting distance of our New York, NY or San Francisco, CA offices follow a hybrid schedule, with three in-office days per week.

Remote: We hire for fully remote roles in the following states: California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kansas, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Washington, D.C..

Please note: We are only able to consider candidates who reside in one of the locations listed above at the time of hire.

Join the Highwire team

If you’re inspired by the opportunity to shape meaningful stories and grow alongside a team that values innovation, accountability, and inclusion, apply below to start the conversation.

Please note: This posting may be used to build our talent pipeline, connect with top professionals in the industry, or extend reach across multiple locations. We welcome all interested candidates to apply and explore opportunities at Highwire!