DoubleTree by Hilton Portland

Property: DoubleTree by Hilton Portland
Department: Housekeeping
Reports To: Director of Housekeeping / Executive Housekeeper
FLSA Status: Non-Exempt (or Exempt based on property requirements) Position Summary the Housekeeping Supervisor is responsible for ensuring guest rooms, public areas, meeting spaces, and back-of-house areas meet Hilton and DoubleTree brand cleanliness standards. This position provides daily leadership, training, coaching, and quality inspections for Room Attendants, Housepersons, Public Area Attendants, and Laundry Attendants while supporting labor management, guest satisfaction, safety compliance, and departmental productivity goals. The Housekeeping Supervisor serves as a role model for service excellence and maintains a strong focus on cleanliness, efficiency, and guest satisfaction.
Essential Duties and Responsibilities Team Leadership

• Supervise daily housekeeping operations and staff assignments.
• Conduct daily stand-up meetings and communicate departmental priorities.
• Monitor employee performance and provide coaching, training, and recognition.
• Ensure all team members follow Hilton brand standards and hotel policies.
• Assist with onboarding and training of new employees.
• Promote teamwork and maintain a positive work environment.

Room Inspections

• Inspect occupied, vacant, stayover, and checkout rooms for cleanliness and quality.
• Verify rooms meet Hilton and DoubleTree standards before releasing them for sale.
• Identify deficiencies and ensure corrective action is completed promptly.
• Monitor room readiness to support Front Office operations.
• Follow up on maintenance issues and submit work orders as needed.

Public Area Oversight

• Inspect lobby, elevators, hallways, fitness center, restrooms, meeting spaces, and employee areas.
• Ensure cleanliness standards are maintained throughout the hotel.
• Coordinate with Public Area Attendants and Housepersons to address issues immediately.

Guest Service

• Respond professionally to guest requests and concerns.
• Coordinate service recovery efforts when guest room cleanliness issues occur.
• Ensure prompt resolution of housekeeping-related guest complaints.
• Maintain a guest-first approach at all times.

Scheduling & Productivity

• Assist with daily staffing and room assignments.
• Monitor room attendant productivity and quality performance.
• Ensure labor hours are used efficiently and within budget guidelines.
• Support department productivity goals and staffing plans.

Inventory & Supplies

• Monitor housekeeping supply levels and linen inventories.
• Ensure housekeeping closets remain organized and stocked.
• Assist with monthly inventory counts.
• Report shortages, damages, and ordering needs to management.

Safety & Compliance

• Ensure compliance with OSHA, Hilton, and hotel safety standards.
• Enforce proper use of PPE and cleaning chemicals.
• Conduct safety observations and report hazards immediately.
• Assist with accident investigations and incident documentation.
• Maintain compliance with bloodborne pathogen procedures and chemical safety requirements.

Administrative Duties

• Complete inspection reports and daily supervisor logs.
• Track room status and communicate updates to Front Desk.
• Maintain accurate documentation regarding coaching, training, and performance concerns.
• Assist management with disciplinary documentation when necessary.

Experience

• Minimum 1–2 years of housekeeping experience required.
• Previous supervisory experience preferred.
• Hotel housekeeping experience strongly preferred.
• Experience with Hilton systems and standards preferred.

Skills & Abilities

• Strong leadership and coaching skills.
• Excellent communication and interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong attention to detail.
• Ability to motivate and develop employees.
• Basic computer skills including Microsoft Office.
• Ability to read, write, and communicate effectively in English.
• Bilingual English/Spanish preferred.

Physical Requirements

• Frequently stand and walk for extended periods.
• Ability to lift up to 35 pounds regularly.
• Ability to push and pull housekeeping carts and equipment.
• Frequent bending, reaching, kneeling, and climbing stairs.
• Ability to work weekends, holidays, and flexible schedules as needed.

Performance Standards Housekeeping Supervisors are evaluated on:

• Guest room inspection scores
• Hilton QA and cleanliness scores
• Guest satisfaction scores
• Employee productivity metrics
• Labor cost control
• Attendance and reliability
• Training completion
• Safety compliance
• Service recovery performance
• Team engagement and retention

Work Schedule Requirements

• Must maintain an open and flexible availability, including mornings, afternoons, evenings, weekends, and holidays.
• Must be available to work varying shifts based on business demands and occupancy levels.
• Must be available to respond to operational needs, staffing shortages, special events, and emergency situations when required.
• Ability to work overtime as necessary to support hotel operations.
• Reliable transportation and punctual attendance are required.
• Availability during peak occupancy periods, holidays, and special events is essential.