Admissions Specialist

Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career.

Inbound Call Management

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  Serve as the primary point of contact for all inbound calls from hospitals, referral partners, families, and individuals

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  Lead every conversation with a calm, structured approach and clear communication

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  Ask targeted, relevant questions to assess the situation quickly and accurately

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  Communicate program scope, eligibility, and limitations with honesty and confidence

Screening & Intake

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  Conduct thorough eligibility screenings based on established program criteria

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  Gather required information including medical history, functional status, insurance details, and discharge context

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  Identify gaps, inconsistencies, or red flags in referral information

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  Deliver clear determinations: appropriate for placement, not appropriate, or requires additional information

Referral Coordination

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  Accurately document all referrals and intake activity in EHR systems, tracking tools, and spreadsheets

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  Maintain real-time visibility into all referral statuses and ensure nothing falls through the cracks

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  Follow up proactively on pending items and coordinate next steps including assessments and internal reviews

Process Execution & Problem-Solving

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  Follow defined intake workflows and documentation standards where established

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  Exercise sound judgment and creative thinking in situations that fall outside standard processes

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  Escalate complex or unclear cases to appropriate team members without delay

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  Think outside the box when patients or referral sources ask unexpected or non-standard questions

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  Identify recurring gaps or process issues and flag them proactively to improve overall operations

External Guidance & Redirection

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  Provide clear, honest direction when a caller's needs fall outside program scope

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  Redirect callers to relevant external resources when appropriate

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  Maintain a respectful, composed tone in emotionally charged or high-pressure interactions

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  Avoid overpromising or creating false expectations at all times

• Prior experience in an admissions, intake, patient coordination, or case management role

• Strong ability to think on your feet and respond to unpredictable, high-pressure situations with calm and clarity

• Excellent verbal communication skills — clear, direct, and professional in all interactions

• Experience working with EHR platforms, CRM systems, or referral tracking tools

• Demonstrated ability to manage high call volumes while maintaining accuracy and professionalism

• Must have prior remote work experience and be proficient with remote collaboration tools such as Slack, Zoom, Google Workspace, or similar

• Must have experience working with U.S.-based organizations — applications without this background will not be considered

• Background in recovery, addiction treatment, behavioral health, or a closely related field — this is a strong plus

• Familiarity with clinical language, treatment levels of care, and insurance verification processes

• Experience handling emotionally sensitive conversations with individuals and families in crisis

• Demonstrated initiative and self-direction — able to work independently and take ownership of outcomes

• EHR / patient management systems

• Referral tracking tools and spreadsheets

• Google Workspace

• Slack, Zoom, and other remote collaboration tools

Please NOTE It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps — the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.

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