GSOC Supervisor (Swing Shift)

HiveWatch is a tech-forward, inclusive organization fostering the evolution of the physical security industry. We are a diverse team of forward thinkers who empower each other to find creative and collaborative solutions in an industry ripe for modernization. We are passionate about the problems we’re solving for our customers and equally passionate about the company we’re building.  

HiveWatch is here to help security teams pivot from chasing threats to preventing them. We protect organizations, people, and property through the intelligent orchestration of physical security programs. With better communication, more insights, and less “noise”, we are modernizing what it means for businesses and their employees to truly feel safe.

A Global Security Operations Center (GSOC) Supervisor is responsible for overseeing the day-to-day operations of the GSOC, ensuring the effective use of technology, the team, and processes to provide proactive security monitoring, emergency response coordination, and critical event management. 

The GSOC Supervisor plays a pivotal role in maintaining operational efficiency, enhancing security protocols, and creating a culture of professionalism and exceptional customer service. This role requires leadership, decision-making under pressure, and collaboration with multiple clients, security personnel, and emergency responders to protect people, assets, and operations.

• Be assigned to a fixed shift in our 24/7 operations center — Day (5:00 AM–1:30 PM), Swing (1:00 PM–9:30 PM), or Night (9:00 PM–5:30 AM) — with flexibility based on the needs of the company.
• Lead by example - display the HiveWatch core principles of customer service and professionalism.
• Lead, mentor, and support GSOC Operators in executing their duties, ensuring adherence to best practices and standard operating procedures.
• Oversee security monitoring operations, which may include use of video surveillance, access control systems, open-source intelligence gathering, and mass communication tools.
• Manage and coordinate response efforts during security incidents, emergencies, and crisis situations, providing clear guidance and decision-making support.
• Act as the primary point of escalation for critical incidents, ensuring appropriate response actions are taken and documented accurately.
• Facilitate effective communication between the GSOC, security teams, law enforcement, emergency responders, and key stakeholders.
• Conduct regular training, briefings, and performance evaluations for GSOC personnel to enhance operational capabilities and professional development.
• Maintain accurate and comprehensive records of incidents, communications, and security events in compliance with company policies and regulatory requirements.
• Identify operational gaps and recommend process improvements, leveraging technology and data analytics to enhance GSOC efficiency.
• Ensure compliance with HiveWatch policies, including confidentiality and data protection guidelines.

• 4+ years of experience  in a GSOC, security operations center, emergency response, or related field, with 2+ years in a leadership or supervisory role.
• Strong understanding of security technology platforms, including video surveillance, access control, critical event  management, and mass communication tools.
• Ability to make critical decisions under pressure and manage high-stress situations effectively.
• Excellent communication and interpersonal skills, with the ability to provide clear guidance and direction to a team.
• Strong organizational skills, attention to detail, and the ability to multitask in a dynamic environment.
• Experience working with emergency responders, corporate security teams, and crisis management frameworks.
• Must pass a background check and drug screening upon the extension of a conditional employment offer.
• Ability to handle confidential information with discretion.

• The position requires sitting or standing in place for extended periods
• Due to the nature of this work, personal belongings including electronics are not permitted in the GSOC. Secure storage will be provided onsite.

• Salary Range $70,500 to $75,000
• Eligible to participate in HiveWatch Equity Incentive Plan
• 100% onsite role

*Final offer will be at the company's sole discretion and determined by multiple factors, including years and depth of relevant experience and expertise, location, and other business considerations.

HiveWatch is an equal opportunity employer and we are committed to cultivating a work environment that supports, inspires, and respects all individuals. We execute our hiring practices so that they are merit-based and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity/expression, marital status, age, disability, medical condition, genetic information, national origin, ancestry, military or veteran status, or other protected characteristic.