Project Field Tech Engineer

The Field Service Technical Engineer will provide technical support for the project site team.  This is a hands-on position working closely with corporate IT, onsite project team members and 3rd party contractors. 

• →Install, troubleshoot & repair hardware, software, & peripheral equipment 
• →Assist/manage site-wide network setup and support
• →Assist with jobsite trailer mobilization and demobilization as required
• →Work with site team to proactively address and resolve service requests and/or to gather information necessary to resolve service requests.
• →Communicate with other IT team members to resolve issues and expedite work
• →Work with 3rd party vendors/support as needed
• →Manage service tickets in IT ticketing system
• →Effectively determine when to escalate an issue
• →Willing to work during non-business hours when necessary to support site moves, local network upgrades, etc. 

Professional Experience and Education 

• Minimum of 5 years technical support experience troubleshooting, diagnosing, and repairing PC’s, printers, peripherals, networks, and voice/data connectivity
• Minimum of 3 years experience coordinating, planning & execution of jobsite office mobilizations, moves and demobilizations

Position Related Skills

• In depth knowledge of networking topology, routers, switches, WAPs, etc.
• In depth knowledge of Microsoft Windows Desktop OS, Server OS & O365 applications
• Strong analytical and problem-solving skills
• Must be able to work multiple tasks and between a variety of environments
• Must be a strong team player, self-starter, flexible and be able to work well with a variety of personalities, with minimal instruction, and minimal direct supervision
• Must be well organized.
• Must be willing to travel to support other jobsites
• Willing to train and certified to operate mobile lift platforms
• Construction-related industry experience a plus

• Standing/Walking/Sitting: Workday is combination of sitting/walking and standing  
• Legs: Must be able to climb stairs - 5% of day
• Hands/Arms: Constant use of hands/fingers for mouse/keyboard/computer use  
• Vision: Visual acuity in near, mid and far range vision. Color vision, peripheral vision, depth perception, hand/eye coordination  
• Hearing: Sufficient to hear conversational levels in person and over the telephone
• Speech: Sufficient to make oneself heard in person, speak in front of groups, and be understood over the telephone and radio  
• Lift/Carry: Up to 40lb computer/drawings- minimal  
• Bending/Twisting: Minimal  
• Kneeling/Crouching/Crawling: Minimal
• Must be able to climb ladders (fixed access and step) -Minimal
• Work at an elevated height- Minimal
• Constant mental alertness, accuracy, and attention to detail required  
• Must be able to work independently, make decisions, and follow through on all assignments  
• Must use creativity, independent judgment, and organizational and problem-solving skills to determine best method to accomplish desired results  
• Must be able to plan and organize work  
• Must possess strong organizational and computer use skills and have a high level of competency to read/write/speak English, and communicate with coworkers
• Licensed to drive a company vehicle