Logistics Coordinator

The Logistics Coordinator is responsible for coordinating transportation activities, monitoring shipments, communicating with carriers and internal stakeholders, and resolving routine operational issues. The role supports logistics operations through execution of established processes, shipment tracking, reporting, and administrative activities.

Detailed Responsibilities

• Monitor and track all loads and troubleshoot issues with carriers when problems arise
• Maintain accurate and timely shipment updates to ensure visibility and operational continuity
• Monitor and respond promptly to internal and external communications, providing shipment status updates and pertinent information to carriers, plant teams, and key stakeholders
• Serve as the primary point of contact for carriers to facilitate shipment execution and status updates while providing prompt, high-level customer service
• Coordinate the resolution of routine shipment issues while maintaining the best customer experience and escalate non routine concerns to management, as needed. 
• Utilize approved carrier network and established routing guidelines to secure transportation capacity and tender freight assignments
• Light weekend and after hours tracking 
• Utilize Home Chef’s Transportation Management System (TMS) to conduct daily operational tasks
• Use internal tools to communicate forecasted load requirements for truckload and LTL (less than truckload) shipments

• Develop strong relationships and operational understanding with warehouse and production teams to coordinate load scheduling, dock appointments, and support efficient shipment execution
• Proactively communicate pertinent shipment details to/from carriers and internal teams
• Serve as the primary point of contact for freight exceptions (late pick ups, rescheduling, vendor issues, etc.) coordinating resolution in accordance with established procedures to best avoid customer delays.

• Audit and reconcile invoices prior to payment by accounts payable
• Raise claims and other exception items as required
• Maintain data within internal tools

This position requires  <10% travel.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability needed for this role. Reasonable accommodations may be made to enable individuals with disabilities.

• Completion of a four-year degree program in a related field
• Highly autonomous and proactive
• Strong verbal and written communicator and negotiator
• 1+ year logistics and/or transportation experience required
• Mastery of spreadsheet usage (Excel, Google Sheets)
• Strong ability to multi-task and flexibly switch between tasks, detail orientation
• Strong sense for numbers in a business context e.g., prices, spend
• Capable of quickly assessing competing priorities and maintaining fast response times

We are humble team players.
We are warm and gracious with team members and customers. We seek feedback to improve ourselves - and respectfully listen to and accept input.

We are pragmatic next-level thinkers.
We come up with novel and unique ideas. We explore new strategies to avoid being constrained by conventional thinking.

We take ownership.
We approach ambiguous problems, prepared to dive in, get curious, and learn more. We are results-driven, always challenging ourselves to exceed goals.

We all show up authentically at Home Chef. Our team includes individuals with a variety of identities, backgrounds, and perspectives. You can trust that you’ll be able to bring your whole self to an inclusive and enjoyable workplace.

We welcome people of all races, colors, religions, national origin or ancestry, sex (including sexual identity), age, physical or mental disabilities, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged/sealed convictions, or any other legally recognized protected basis under federal, state, or local law.

Home Chef is committed to the full inclusion of all qualified individuals. As part of this commitment, Home Chef will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, or to receive other benefits and privileges of employment, please contact our People team at hr@homechef.com.