Mortgage Loan Processor

Homeward takes the “what ifs” out of homebuying by creating financial products that give buyers and sellers certainty and convenience. We’re a fast-paced, remote-first real estate startup that partners with real estate agents to offer innovative products and services, helping clients buy with cash, sell with certainty, and time their move, regardless of the market.

Founder and CEO Tim Heyl, owner of one of the fastest-growing agent teams in the country, started Homeward in 2018 to fix the antiquated and broken real estate process. Today, we offer bundled cash offers, mortgage, and title services in 13 states, enabling buyers and sellers to move with certainty and convenience.

We’re a fully remote company with a diverse team spread across several countries - Grounded in three core values: The Golden Rule, One Team One Dream, and Calm Focus. Hear from our employees about what our values mean to them.

The Homeward Mortgage Team is central to Homeward’s operation, responsible for conducting the financial review and approval of every customer that works with Homeward and processing and closing every loan secured with Homeward Mortgage. We’re focused on bringing financial innovations to life and delivering a seamlessly integrated mortgage experience. We are looking for residential Mortgage subject matter experts and smart, flexible people that can easily adapt to a new way of doing things. 

As part of the Loan Processing team, you’ll be ensuring that Homeward’s customers move quickly and efficiently through the mortgage transaction ensuring all items are met to ensure timely closings. You’ll be chartered with delivering an exceptional Borrower and Agent experience, and coordinating fluently with your Loan Officer and the rest of the Homeward Mortgage Operation. This position will challenge your ability to manage complex operational processes while working cross-functionally with other teams including product, engineering, and customer experience among others.

This position is not eligible for visa sponsorship.

• Process agency conforming, FHA, VA, and jumbo residential mortgage loans
• Manage and close a pipeline of loans while building strong relationships with lending partners
• Clearly communicate status updates, conditions, and any critical information to internal teams and customers
• Partner and align closely to support your Loan Officer in delivering an exceptional Borrower and Agent experience
• Collaborate with internal teams to creatively solution for challenging underwriting scenarios
• Proactively interact with internal and external stakeholders to ensure timely closings
• Work with multiple investors

• 3+ years of experience processing FNMA, FHLMC, FHA, VA and Non-Conforming (Jumbo) mortgages, wholesale experience a plus
• Expert knowledge of DU and LP and the purchase mortgage process
• Experience with delegated and non-delegated processes
• Superior customer services skills
• Strong written and verbal communication skills, ability to take complex mortgage specific terminology and translate into layman terms
• Strong time-management and project management skills
• Ability to thrive in a fast-paced, high production environment
• The drive to build something new
• Experience working with multiple investors (PennyMac, Amerihome, PHL etc. is a plus)

THE GOLDEN RULE. It’s simple: Treat others the way we want to be treated. Whether we’re dealing with colleagues or customers, we don’t prioritize money or growth over people, and we practice empathy at every opportunity.

CALM FOCUS. We work in tech and build solutions for real estate. Both are fast-paced and stressful industries. But by focusing on the larger objective rather than rushing from one task to the next, we can create solutions our customers love.

ONE TEAM, ONE DREAM. Big problems require big solutions. We look at our customers’ experiences holistically and recognize that solving them requires collaboration across teams and our three affiliate companies — Homeward, Homeward Mortgage and Homeward Title.