IT Support Specialist

United States·Lancastermid

Customer Support SpecialistCustomer

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Quick Summary

Overview

IT Support Specialist Are you a customer-focused IT professional who enjoys solving problems, supporting end users, and making a meaningful impact across an organization? If so,

Technical Tools

Customer Support SpecialistCustomer

Responsibilities

~1 min read

→Provide technical support and assistance to The Horst Group and its affiliated business units.
→Troubleshoot and resolve hardware, software, operating system, and peripheral-related issues.
→Manage workstation imaging, deployment, and operating system maintenance.
→Administer software deployment and updates.
→Support and maintain company phone systems and phone line services.
→Respond to help desk requests, diagnose issues, and provide timely resolutions or appropriate escalation.
→Provide support for conference room technology and meeting platforms.
→Assist with third-party application support and troubleshooting.
→Implement and support digital video streaming solutions.
→Apply system updates, patches, and security enhancements to end-user devices.
→Assist with IT asset inventory management, procurement, and equipment lifecycle processes.
→Document support activities and maintain accurate records.
→Perform additional duties and projects as assigned.

Requirements

~1 min read

Associate degree in Information Technology, Computer Support, or a related field preferred.
Relevant technical certifications (CompTIA A+, Network+, Microsoft, etc.) are a plus.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication abilities.
Exceptional customer service and interpersonal skills.
Ability to handle sensitive and confidential information with professionalism and discretion.
Strong organizational skills, attention to detail, and ability to manage multiple priorities effectively.

What We Offer

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At The Horst Group, you'll have the opportunity to work in a collaborative and supportive environment where your contributions directly impact our employees and business operations. We are committed to investing in our team members through professional development opportunities, competitive compensation, and a comprehensive benefits package.

If you're passionate about technology, enjoy helping others, and are looking to grow your IT career with a respected organization, we'd love to hear from you.