Collection Specialist

Role Overview: Collection Specialist You will be responsible for assisting customers with repayment guidance, explaining loan terms, and resolving queries in a professional and empathetic manner. Key Responsibilities- • Communicate loan details such as due dates, repayment amounts, interest/charges, etc. • Guide customers on available payment modes and how to make payments. • Resolve customer queries related to loan disbursal and repayments. • Maintain clear, polite, and effective communication during calls. Required Skills & Qualifications • Any full-time Undergraduate Degree • Prior calling experience is an added advantage • Strong verbal and written communication skills • Ability to handle customer interactions with patience and clarity • Must be proficient in English and Hindi