Self Storage Assistant Manager- Part Time

The following attributes are desirable for job success: computer literate, ability to communicate both verbally and in written form effectively, safety conscious, preference for sales, ability to work well under pressure, organizational skills, self-motivation and self-direction, exhibit excellent customer service attitude and a willingness to connect and build rapport with residents and prospects. Partner well with peers, supervisor, and corporate office support team.  Ability to deliver superior customer service.

The Self Storage Assistant Manager performs the basic functions of the Property Manager in his/her absence and/or while working together under the Property Manager’s guidance & supervision. Primary responsibilities are to ensure efficient operation of one or more sites. Duties include maximizing sales & occupancy, controlling delinquencies, self-storage unit sales, U-Haul Operation/Sales, Marketing, required custodial functions, minor maintenance functions & perform other duties as assigned.

Duties may include, but are not limited to:

• →Promotes rentals by competently handling telephone and personal inquiries and providing information to customers and potential customers.
• →Builds extended and repeat rentals by resolving customer problems effectively and in a timely manner.
• →Assists Property Manager in maintaining sound financial controls and achieving financial goals by managing cash and balancing receipts.
• →Collecting funds, posting payments and making bank deposits.
• →Completing new renter and vacate transactions properly.
• →Fills out forms and reports as assigned by Property Manager.
• →Effectively utilizes computer systems.
• →Consistently applies the company philosophy, policies and procedures.
• →Open and close the office daily & on time.
• →Participates in collecting past due accounts properly.
• →Monitors security system and acts quickly to resolve security questions and problems.
• →Ensures that company standards of cleanliness are met or exceeded by keeping the office, available units, property grounds & rest rooms clean/orderly.
• →Cleaning vacated units on a timely basis.
• →Cleaning exterior areas and grounds, and takes necessary action to meet company appearance standards.
• →Monitors the physical condition of the facility and reports maintenance requirements to Property Manager.
• →Re-supplies the facility and performs emergency minor maintenance as required.
• →Monitors contract maintenance work being done while on duty and reports status to Property Manager.
• →Manages U-Haul operations, truck rentals, truck cleaning, truck/trailer parking, U-Haul transactions and reservations accordingly & timely.
• →Communicates non-biased with peers, supervisors, customers, vendors, etc. via verbal, phone and/or electronic communication.

Clean, ironed HRP self-storage brand specific shirts (long or short sleeve) are to be worn and will be provided to each employee on an annual basis (Full Time 5, Part Time 3)

Clean, ironed khaki/tan or black color slacks are acceptable for male and female associates. For male associates, khaki/tan or black color Bermuda length shorts hitting just at or slightly below the knee are allowed during the summer months of June through September.  Khaki/tan or black color capris’ are acceptable for female associates during the summer months of June through September. Pants and shorts must have a professional appearance and may not contain exterior pockets. Jean, denim, sweat pant and spandex material is not permitted.  Skirts and dresses are not permitted.

• Skill in interacting with the public and providing customer service.
• Ability to communicate effectively, including handling telephone calls efficiently and relaying messages accurately.
• Basic understanding of computer systems and exposure to computers desirable.
• Able to perform light maintenance and clean-up work.
• Basic Mathematic skills.
• Able to work with minimum direct supervision.

• Contacts with supervisor
• Internal employees and home office
• Customers and potential customers
• Vendors and suppliers
• Local officials and agencies
• Business organizations