Lead Solution Consultant

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Docusign is in the midst of a significant transformation. We've evolved beyond e-signature into Intelligent Agreement Management (IAM) — an AI-powered platform that helps organisations create, commit to, and manage agreements more intelligently. For our public sector customers, this means faster service delivery, stronger compliance, reduced risk, and better citizen outcomes.

We're looking for a Lead Solution Consultant to join our ANZ team with a dedicated focus on Australian Public sector accounts. You'll partner with our Enterprise sales team to solve complex government challenges by translating Public Sector initiatives, processes, and technology requirements into compelling IAM solutions.

This position is an individual contributor role reporting to the Manager, Solution Consulting.

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  Act as the technical lead on Federal Government and Public Sector accounts in partnership with Enterprise Sales across ANZ, owning the Technical strategy from discovery through to close

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  Conduct deep discovery workshops with executive and senior government stakeholders to understand organisational challenges, policy drivers, and technology landscapes

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  Translate complex government requirements — including compliance, security, accessibility, and interoperability needs — into tailored IAM solution designs

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  Inform account planning with strategic technical insights that shape the overall customer strategy and execution approach

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  Build and deliver compelling product demonstrations, whiteboard sessions, proof-of-concept engagements, and workshops customised to public sector use cases

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  Respond to RFPs, RFIs, and Tenders with clear, compliant, and persuasive technical narratives

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  Communicate recommendations with confidence using value messaging frameworks, storytelling, customer evidence, and visually compelling materials

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  Collaborate closely with Sales, Professional Services, Customer Success, Product, Marketing and Leadership to maximise impact across customer engagements

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  Champion Docusign as a trusted, secure, and effective partner for government agreement processes

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  Stay current on public sector technology trends, government digital transformation programs, and relevant regulatory/compliance frameworks (e.g., PSPF, IRAP, ISM, NZ GCDO guidelines)

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  Share insights, learnings, and reusable assets across the team and broader organisation to drive scale and collaboration

• 5+ years of experience in a pre-sales / solution consulting role selling SaaS solutions into enterprise accounts or Public Sector

• Demonstrated ability to engage with senior stakeholders including C-suite and Senior Executive Service (SES) equivalents

• Strong verbal and written communication skills with the ability to simplify complex technical concepts for non-technical audiences

• Bachelor's degree

• Reside in Canberra to maintain high-frequency engagement with key federal government stakeholders and internal leadership

• Be able to travel (approximately 20% is expected)

• 8+ years of pre-sales experience, ideally with exposure to Australian or NZ public sector customers

• Understanding of government procurement processes, including panel arrangements, whole-of-government agreements, and tender/RFP cycles

• Familiarity with Australian Government security frameworks (PSPF, ISM, IRAP) and the ability to articulate platform compliance positioning

• Eligibility to obtain and maintain an Australian Government security clearance (Baseline minimum; NV1 desirable)

• Experience with enterprise integration concepts including REST APIs, SOAP APIs, integration patterns, and familiarity with platforms such as SAP, ServiceNow, Microsoft, and Salesforce

• Ability to articulate the value of AI in the context of technology solutions, with a focus on defining ROI and responsible AI use in government

• Experience creating technical business documentation such as solution designs, workflow/process diagrams, proposals, and SOWs

• Familiarity with web-based technologies including HTML, XML, and structured data

• Familiarity with agreement lifecycle concepts — creation, negotiation, execution, and management

• Post-graduate degree or continued formal education in relevant or adjacent fields

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

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