ServiceNow Software Engineer IV

This is not a traditional ServiceNow developer position. The role is essentially a ServiceNow Platform Engineer / Change Governance Lead / Unauthorized Change Detection Program Manager responsible for building and operating an enterprise-wide control framework that identifies unauthorized system changes across infrastructure, applications, databases, and mainframe environments.

The successful candidate will need a combination of:

• ServiceNow Platform expertise

• ITIL Change Enablement knowledge

• Event Management / ITOM experience

• Security and compliance mindset

• Financial services governance experience

• Strong Business Analysis and stakeholder management skills

• Automation and workflow design capabilities

Candidate should possess:

• ServiceNow Change Management

• Event Management (ITOM)

• CMDB

• CSDM

• Flow Designer

• IntegrationHub

• ServiceNow Workflow Automation

• Dashboard Creation

• Reporting
  

Must understand:

• Change Enablement

• CAB Processes

• Change Reconciliation

• Unauthorized Change Detection

• Incident Correlation

• Problem Management

• ITIL 4 Framework
  

This role requires:

• Requirements gathering

• Process mapping

• Workflow design

• Data mapping

• Stakeholder interviews

• Gap analysis

• Governance documentation
  

Experience with:

• Change controls

• Audit evidence collection

• Regulatory compliance

• Control design

• Risk management

• Financial services controls
  

Must demonstrate experience integrating:

• ServiceNow

• Tripwire

• Monitoring tools

• Mainframe systems

• Enterprise applications
  

Experience with:

• ServiceNow scripting

• Business Rules

• Script Includes

• API Integrations

• Event processing
  

Particularly valuable because it is specifically called out in the environment.

Especially:

• DB2

• SAVER

• Enterprise batch processing
  

Strong preference for candidates from:

• Banking

• Insurance

• Brokerage

• Financial Technology
  

Highly desirable:

• ITIL 4 Managing Professional

• ServiceNow CIS

• ServiceNow CAD

• CISA

• CISM

• CRISC

• ServiceNow Change Management

• ServiceNow ITOM / Event Management

• CMDB (Configuration Management Database)

• CSDM (Common Service Data Model)

• Flow Designer

• IntegrationHub

• ServiceNow Workflow Automation

• Dashboard & Report Development

• ITIL Change Enablement

• CAB (Change Advisory Board) Processes

• Change Reconciliation

• Unauthorized Change Detection

• Incident & Problem Management

• Business Analysis & Requirements Gathering

• Process Mapping & Workflow Design

• Data Mapping & Gap Analysis

• Stakeholder Management

• Governance Documentation

• Security Controls & Compliance

• Audit & Risk Management

• ServiceNow Integrations

• JavaScript / ServiceNow Scripting

• Business Rules & Script Includes

• API Integrations

• Financial Services Governance