Support Technician (Night)

Provide first-level technical support for hardware and software issues via phone, email, or in-person.

Troubleshoot and resolve problems related to mobile devices, operating systems (primarily Windows), and various applications.

Assist with network administration tasks, including monitoring LAN connectivity and managing firewall settings.

Analyze system performance and identify areas for improvement or potential issues.

Collaborate with team members to support the implementation of new technologies and upgrades.

Maintain accurate records of support requests and resolutions in the help desk ticketing system.

Ensure timely follow-up on unresolved issues to guarantee user satisfaction.

Proficient experience in technical support with a focus on software troubleshooting.

Familiarity with mobile devices and their configuration.

Strong knowledge of LAN setup and management.

Understanding of TCP/IP protocols and network administration principles.

Ability to configure and manage firewall settings effectively.

Excellent analytical skills to diagnose issues accurately.

Strong communication skills to convey technical information clearly to non-technical users.

Ability to commute and work full-time on a night shift, weekend shift in our HQ office in Grand Junction, CO.

In-person at our office in Grand Junction, Colorado 81501.

This is a night shift position: 11:00 pm - 7:00 am