Manager, Enterprise Applications Integration

The Enterprise Applications Division of Human Rights Watch (HRW) is seeking a skilled Integration Manager to lead the Integrations Team. This role oversees all integration architecture, design, development, and maintenance across HRW’s enterprise systems – leveraging Dell Boomi to bridge the connected app infrastructure, which includes Salesforce, NetSuite, Ultipro, among other connected platforms.

The Integration Manager will supervise a team currently consisting of an Integrations Developer and a Junior Integrations Developer, ensuring high-quality delivery of data pipelines and cross-system automation that supports HRW’s global operations.

This position reports to the Enterprise Applications Director and must be based within commuting distance of one of the following HRW offices: New York, Chicago, Washington, Stockholm, Miami, London, Brussels, Amsterdam, Berlin, Nairobi, Stockholm, Sao Paulo or Johannesburg.

• Serve as HRW’s primary integration architect, overseeing end-to-end integration strategy, patterns, and data flows across core platforms (such as Salesforce or NetSuite) and third-party systems.
• Lead and manage the Integrations Team, providing direction, technical guidance, and performance oversight for developers working in Dell Boomi and other integration technologies.
• Partner closely with the Enterprise Applications CRM and ERP teams to ensure alignment across platforms and maintain architectural integrity across the full enterprise application ecosystem.
• Collaborate with Information Security and IT Operations to ensure integrations meet security, compliance, infrastructure, and operational standards.
• Work closely with business partners including FSDA in Development, FP&A, and Finance to ensure integrations support accurate data flows, operational needs, and long term business objectives.

• Collaborate with business and technical stakeholders to validate integration requirements, ensuring accuracy, feasibility, and alignment with HRW’s SDLC standards.
• Translate functional needs into scalable technical integration designs, including data mapping, API usage, orchestration flows, and system interdependencies.
• Create and maintain documentation for integration specifications, system diagrams, and data models.

• Oversee development, configuration, and maintenance of HRW’s integration workflows, primarily using Dell Boomi.
• Manage versioning, deployment pipelines, and change management processes for all integration components.
• Ensure integrations are efficient, secure, resilient, and optimized for long-term reliability.
• Create reusable Boomi frameworks, patterns, and components to accelerate development and improve consistency across integrations.

• Define standardized error handling, retry logic, exception routing, and logging patterns for all integrations.

• Maintain clear, accurate, and consistent data flow across core systems, supporting data integrity and reliable reporting.
• Partner with the CRM and ERP teams to define and uphold enterprise data standards, naming conventions, and data governance practices.
• Oversee proactive monitoring of integration performance, bottlenecks, and error rates.

• Manage the full SDLC for integration-related development, including requirements, design, development, testing, deployment, and post-production support.
• Ensure all integration changes follow HRW’s formal change management, documentation, and approval processes.
• Coordinate with other EA teams to sequence work across releases, minimize disruption, and ensure smooth system interactions.

• Manage integration environments across development, testing, and production, ensuring deployment pipelines are controlled, predictable, and compliant with SDLC standards.

• Oversee QA processes for all integration updates, ensuring accuracy, performance, and data security before deployment.
• Act as an escalation point for integration-related issues, partnering with technical teams to troubleshoot and resolve complex cross-system challenges.
• Manage post-deployment validation and continuous optimization of integrations.

• Ensure all integration processes comply with HRW’s data privacy, security, and governance standards; particularly for sensitive human rights, financial, and donor data.
• Implement best practices for API security, encryption, monitoring, and access controls.
• Maintain audit-ready documentation for integration processes and system changes.

• Provide mentorship, training, and professional development opportunities for Integration team members.
• Promote consistent practices, reusable patterns, and shared standards across integrations.
• Support cross-training efforts to strengthen resilience and redundancy across EA teams.
• Establish and manage SLAs for integration performance, data availability, and issue resolution in partnership with business and technical teams.

Required:

• A bachelor’s degree or equivalent work experience.
• Dell Boomi Associate Developer or equivalent integration certification.

Preferred:

• Salesforce Administrator or App Builder certification.
• NetSuite SuiteFoundation.
• Salesforce Certified Platform Developer I Certification.

Required:

• Previous work experience working with offshore technical team members

• Minimum 5 years of integration design and development experience, preferably across Salesforce, ERP, and API-based ecosystems.
• Experience managing or mentoring technical team members.
• Demonstrated success designing scalable, secure, and maintainable enterprise integrations.
• Experience working with distributed or international teams.

Preferred:

• Engaging Networks, NetSuite, Ultipro experience.

• Experience working with Salesforce and Marketing Cloud.

1. Deep knowledge of integration architecture, API models, middleware, and data transformation.
2. Experience with Dell Boomi (or similar iPaaS platforms), including process orchestration, error handling, and deployment pipelines.
3. Strong knowledge of system architecture, data modeling, and data flow management, APIs.
4. Strong organizational and time-management skills, showing an ability to work under pressure and multi-task, consistently deliver on established schedules, guidelines, protocols, and deadlines.
5. Experience in executing and maintaining best practices in SDLC frameworks, Project Management tools (Asana) and methodologies (Agile, Waterfall).
6. Proven track record of successfully managing technical teams and driving complex system integrations.
7. Experience working with teams domestically & internationally that demonstrates effective interpersonal skills that led to productive relationships with a diverse population of colleagues.
8. Ability to translate business requirements into technical specifications.
9. Excellent communication skills, both written and verbal, with the ability to convey complex technical information to both technical and non-technical stakeholders.
10. Demonstrated ability to communicate data and Data management systems to both technical and non-technical audiences.
11. Strong attention to detail and organizational skills, with the ability to manage multiple technical initiatives simultaneously.

• Dell Boomi (primary integration platform)
• Salesforce (NPSP, Nonprofit Cloud)
• NetSuite
• Engaging Networks
• Concur, UltiPro
• Additional relevant platforms as needed