Director, Executive Office & Strategic Initiatives

Reports to: CEO & President / Chief of Community Mental Health

Direct Reports: Office Manager and Administrative Staff (Corporate Office and Research/Dev)   

About The Hume Center:

Founded in 1993, Portia Bell Hume Behavioral Health and Training Center is a federally certified Community Mental Health Center dedicated to expanding access to high-quality behavioral health care for under- and unserved communities across the Bay Area.

What began as a single outpatient program in Central Contra Costa County has grown into a multi-county organization operating 15 programs across Alameda, Contra Costa, San Francisco, and Santa Clara counties. The Hume Center provides culturally responsive behavioral health services, professional training, clinical research, and community-based support designed to strengthen both individuals and the systems that serve them.

At the core of our work is a belief in the potential for growth, healing, and transformation in every person. We are committed to fostering psychological well-being not only for the communities we serve, but also within our own workplace culture. Through collaboration, innovation, and data-informed care, we strive to create meaningful, lasting impact across the communities we support.

Joining The Hume Center means becoming part of a mission-driven organization that values compassion, multicultural competence, continuous learning, and service leadership.

Position Purpose:

The Director serves as the Integrator for the Hume Center, overseeing the administrative and operational functions of the Executive Office. By managing meeting coordination, documentation, and day-to-day follow-through, this role enables the CEO (& President)—who also serves as Chief of Community Mental Health (CCMH)—to focus on organizational mission, clinical vision, strategic growth, and leadership development.

The Director supports the Executive Team by ensuring operational continuity, facilitating communication, and helping move key initiatives forward. This structure also allows the CCMH to prioritize clinical leadership, peer consultation with senior clinical leaders, regulatory compliance, program innovation, and the continued development of services that meet the evolving needs of the communities Hume Center serves.

Key Responsibilities:

Governance & Meeting Administration

• Board Secretary Support: Provide thoughtful, high-level administrative support to the CEO and Board Secretary on all Board-related matters, including coordinating board materials, meeting logistics, and maintaining accurate official records.
• Executive Team (ET) Administrative Support: Lead and manage weekly Executive Team Administrative Sessions, including agenda development, meeting coordination, documentation, and follow-through on key action items and maintaining accurate official records.
• Collaborative Decision Support: Support the administrative components of Executive Team decision-making processes led by the CEO, including facilitating select operational or collaborative discussions as appropriate.
• Senior Leadership & Professional Leadership Coordination: Coordinate the CEO’s participation in monthly Senior Leadership Team (SLT) meetings, including “spotlight program” presentations and specialized consultation opportunities. Provide coordination and administrative support for the Professional Leadership Group (PLG) in alignment with organizational priorities and strategic initiatives.
• Tactical Meeting Leadership: Facilitate weekly tactical meetings with Vice Presidents and Senior Leaders, ensuring operational alignment while maintaining clear distinction from CEO-led strategic sessions.
• Executive Scheduling & Coordination: Partner with administrative staff and provide guidance to the Corporate Office Manager and other assigned administrative staff, as needed, to support the smooth coordination and management of executive calendars and complex scheduling needs.

Development, Research, Project Management & Contracts Liaison

• Proposal & Initiative Project Management: Provide high-level project management support for new proposals, organizational growth initiatives, and strategic projects aligned with the Growth & Evidence Pillar.
• Supervisory Oversight: Provide guidance and oversight to administrative staff supporting Research and Development efforts, helping ensure grant timelines, deliverables, and provider development initiatives remain aligned with organizational priorities and the CEO’s strategic vision.
• CFO & Contracts Liaison: Serve as a key liaison between the Executive Office, CFO, and Contracts Department to support the coordination, monitoring, and timely advancement of high-priority agreements, contracts, and compliance-related milestones.

Procedural & Supervisory Stewardship

• Direct Supervision: Provide supportive leadership and direct oversight to the Office Manager and assigned administrative staff, fostering a collaborative, responsive, and service-oriented environment.
• Operational Playbook Development: Develop and maintain clear procedures and operational guides for the Executive Office to promote consistency, accountability, and sustainable organizational practices.
• Executive Records Management: Maintain organized records of executive decisions, contracts, and key organizational milestones, ensuring continuity and preservation of institutional knowledge and professionally organized record-keeping.
• Stewardship of the “24-Hour Rule”: Help uphold the organization’s expectation that meeting materials and supporting documents are submitted at least 24 hours in advance, supporting thoughtful preparation and effective use of executive time.

Conflict Triage & Organizational Alignment

• Decision Facilitation & Triage: Serve as a central point of coordination for administrative and operational issues requiring executive review, helping organize information, briefings, and next steps to support informed decision-making by the CEO.
• Audit-to-Action Tracking: Manage and maintain the organization’s “Master Matrix,” tracking corrective actions and follow-through identified through Quality Assurance reviews, and ensuring updates are prepared for executive leadership review.
• Human Resources Coordination & Triage: Serve as a neutral and trusted point of coordination for workplace concerns, helping identify when issues require formal discussion, leadership alignment, or executive consultation involving Human Resources, CEO and/or additional executive leaders.
  

Qualifications:

Required

• Bachelor’s degree required in Behavioral Health Administration, Business Administration, Healthcare Administration, Public Administration, Organizational Development or related field 
• 8+ years of experience in executive operations, project management, administration, or organizational leadership
• Strong experience supporting senior executives or leadership teams
• Excellent organizational, communication, and project management skills
• Proficiency with Microsoft Office 365, Google Workspace, digital presentations, slide decks, project management/work management platforms, organizational change management software and AI-enabled productivity tools used to improve operational efficiency, project management, change management, reporting, scheduling, and administrative workflows
• Ability to leverage technology and AI tools to streamline processes, synthesize information, and support organizational effectiveness within a nonprofit or mission-driven environment

Preferred

• Master’s degree in a Behavioral Health Administration, Business Administration, Healthcare Administration, Public Administration, Organizational Development or related field
• Experience in nonprofit, healthcare, or behavioral health organizations
• PMP, Lean Six Sigma, or related certifications
• Experience integrating AI tools and automation into project management, executive operations, administrative systems, or organizational workflow optimization
  

Benefits & Perks:

At Portia Bell Hume Behavioral Health and Training Center, we believe supporting our employees is essential to supporting our community. We offer a competitive and comprehensive benefits package designed to promote well-being, professional growth, and work-life balance, including:

• Base Salary Range of $130k-160k; Commensurate with experience
• Medical, dental, and vision coverage
• Generous paid time off and paid holidays
• 403(b) retirement plan
• Flexible and supportive work environment
• Ongoing professional development and training opportunities
• Access to culturally responsive and mission-driven leadership
• Opportunities for advancement within a growing behavioral health organization
• Employee wellness and mental health support resources
  

We are committed to fostering an inclusive workplace where employees feel valued, supported, and empowered to grow professionally while making a meaningful impact in the communities we serve.