Channel Account Manager I, Service Provider

Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact.

Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection.

Huntress now secures more than 5M endpoints and 11M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other.

As an Account Manager, you will join a team of sales professionals focused on driving annual recurring revenue growth through cross-selling additional products and expanding and retaining the installed products across our customer and partner base. This role is critical in expanding our relationships with customers and partners while helping them deliver industry-leading cybersecurity to their customers through the Huntress platform.

This individual contributor role is focused on net dollar retention through cross-selling and expansion of product usage, gross dollar retention, partner loyalty, customer and partner satisfaction, and everything growth and success after the initial sale.

This is a high-impact, high-visibility role reporting to the manager of account management. Success in this velocity motion will be measured by expansion and retention metrics and the ability to maintain high activity levels and deliver outcomes across your customer and partner base.

• →Achieve the assigned quota based on both expansion metrics and renewal rates in a velocity sales motion
• →Work with partners to be a trusted advisor delivering solutions that increase customer and partner satisfaction, grow partner adoption, and deliver exceptional quality service
• →Maintain and reinforce Huntress’ culture
• →Build and maintain strong relationships with multiple contacts within assigned partner organizations
• →Execute a customer and partner engagement process to ensure excellent communication with our existing customers and partners

• 2+ years of experience in Account Management, Channel or Direct Sales roles, ideally focused on mid-market and below
• Knowledge of the MSP space, preferably related to the cybersecurity industry, is a plus
• Experience with Salesforce or other similar CRM platforms
• Strong bias to action and ability to get things done efficiently and effectively