Salesforce Administrator

Why Join HYCU?  

HYCU is the fastest-growing leader in the multi-cloud and SaaS data protection as a service industry. By bringing true SaaS-based data backup and recovery to on-premises, cloud-native, and SaaS IT environments, the company provides unrivaled data protection, migration, disaster recovery, and ransomware protection to thousands of companies worldwide. The company's award-winning R-Cloud platform eliminates complexity, risk, and the high cost of legacy-based solutions, providing data protection simplicity to make it the #1 SaaS Data Protection platform. With an industry leading NPS score of 91, HYCU has raised $140M in VC funding to date and is based in Boston, Mass. Learn more at www.hycu.com.

 

Overview  

As a Salesforce Admin at HYCU, you will be part of our global GTM Operations team and take ownership of the platforms that help our people work smarter. Beyond day-to-day Salesforce administration, you will act as a strategic partner to the business — solving critical operational challenges, managing cross-functional data workflows, and serving as a go-to expert for emerging process needs. You will bring hands-on experience with AI tools and a genuine curiosity for how AI can enhance Salesforce environments — whether through intelligent automation, predictive insights, or AI-native features — to continuously improve how HYCU operates. 

 

Location:   

• Belgrade, Serbia (Hybrid) 

 

Working hours: 

• 13:00-21:00 CET (7am-3pm ET US Time Zone Coverage) 

 

What You’ll Do:  

• Own and manage all go to market systems (SFDC, Salesloft, ZoomInfo, Dealhub, Clari). 

• All aspects of user and license management including new user set up/deactivation, roles, profiles, permissions, public groups, sharing rules 

• Manage Salesforce configuration changes, including but not limited to data architecture, workflows and process automation, process builder, flow, assignment rules, approval processes, custom object/field creation, validations, page layouts, record types, dynamic layouts, dashboards/reports 

• Support teams with standardized dashboards/reports requests. 

• Sandbox environment management 

• Identify and gather requirements, translating into best practice/scalable solutions with a focus on exceptional user experience 

• Own the communication of any platform changes to end users and stakeholders 

• Maintain accurate and up-to-date deal staging in Salesforce (SFDC) 

• Work on AI automation in SFDC system 

• Provide support to end users, including training, troubleshooting, and resolving issues 

• Working with other teams to integrate Salesforce with other teams and applications 

• Maintain documentation of Salesforce processes and procedures 

• Manage overall data quality/hygiene and ongoing processes to support data quality 

• Execute ongoing processes and system improvement, always seeking to improve upon the current state 

 

What We’re Looking For:  

• At least 2+ years of experience with Salesforce configuration and administration
• Salesforce Admin certifications (ADM201) or in process 

• Experience with Salesforce development, including APEX and Visualforce, is a plus 

• Experience in using AI to automate Salesforce processes is a plus 

• Experience with other sales tools is a plus i.e., HubSpot, Salesloft, ZoomInfo, Dealhub, Clari etc.
  

• Excellent analytical and troubleshooting skills 

• Ability to work independently and as a part of a team & strong communicator 

 

Attributes of a Successful HYCUer in this role:  

• Self-starter and strategic thinker who thinks outside the box  

• Takes responsibility and ownership for driving successful outcomes. You’re results-driven with a winning attitude  

• Team player! You have excellent people and management skills to interact with staff, colleagues, cross-functional teams and third parties  

• Hands-on and builders' mentality with an entrepreneurial mindset and intrinsic motivation  

• Obsessed with being customer-focused – We know our customers and are advocates for their voice and point of view across HYCU  

• Intellectual curiosity, always open for continuous learning/growth mindset  

 

Who We Are:  

Our Core Values: Authenticity, Grit and Empathy are at the heart of everything we do at HYCU. All of us at HYCU take ownership in shaping and contributing to our culture. We pride ourselves in developing an inclusive and diverse company that supports our employees and customers to do extraordinary things.    

  

The following is how we approach each Core Value:    

• Authenticity – To be authentic means to be who we are and do it well. Focus your energy on being who YOU are. Be true to yourself. Authenticity also extends to our products. Understanding where we are truly the best fit for our customers and when we are not. And finally, authenticity in relationships: ensuring that we are honest and do what we say we’re going to do.     

• Grit – To win we need to want it. Every team member needs to be able to jump in and help at every turn. Whether it’s staying late to help a colleague or customer or finding a better process and making sure it’s communicated cross-functionally. You just have to do it and love it…and never stop trying.     

• Empathy – We need to care about each other, about our clients, about our business, and about the world around us. That might seem like a tall order, but if we don’t live in a constant state of empathy, if we don’t strive to truly put ourselves in another person’s shoes, we cannot truly serve the market.  

  

"We are at our best when we stay true to our Core Values."~ Simon Taylor, CEO  

 

What We Offer: 

Come work for one of CRN’s “Cloud 100 Companies for 2026”. At HYCU you’ll have the opportunity to build your career with a “Visionary” B2B SaaS company from Gartner’s Magic Quadrant for Enterprise BackUp. HYCU provides an excellent benefits package including Medical Insurance, generous time off, and more. We offer career development programs and an inclusive global culture. All our employees participate in our equity program.