Technical Support Specialist – Tier 1
Quick Summary
Serve as the first point of contact for customer inquiries via phone, email, chat, and ticketing systems. Meet established SLAs for response times. Diagnose, troubleshoot,
Must be a US Citizen. Must have a DoD Security Clearance with a Single Scope Background Investigation. Must have IAT Level II certification.
Hypori, Inc. is a high-growth cybersecurity SaaS company transforming how organizations think about secure mobility. Our virtual workspace platform enables users to access enterprise apps and data from any mobile device—with zero data on the endpoint and total personal privacy. Backed by $55M in funding from investors including UBS, AE Industrial Partners, Hale Capital Partners, and GreatPoint Ventures, Hypori is expanding into new commercial and regulated markets. Learn more at hypori.com.
Hypori is seeking a dedicated and technically proficient Customer Support Specialist - Tier 1 to join our dynamic team. In this role, you will be instrumental in providing first-line technical assistance to users of Hypori's cutting-edge virtual workspace solutions, ensuring seamless and secure access to critical enterprise data and applications across various mobile devices.
As a Customer Support Specialist - Tier 1, you will be responsible for addressing customer inquiries and technical issues received via email and support tickets. Your primary objective will be to deliver timely and effective technical support, guiding users through troubleshooting processes, and resolving challenges related to our virtual mobile infrastructure and associated software. This position requires a strong understanding of computer systems, software, and mobile operating environments, coupled with excellent problem-solving and communication skills to uphold Hypori's commitment to exceptional customer experience and robust security standards.
Responsibilities
~2 min read- →$55,000 - $65,000 USD + 10% Bonus
About Us
Hypori Inc. provides a generous benefits package for full-time employees that includes medical, dental, and vision insurance, parental leave, and life and disability packages. We also invest in our employees' futures by providing a 401(k) plan with employer-matching contributions that vest starting from your first day of employment. In addition to the base compensation, Hypori also offers a performance bonus, which is primarily contingent upon company-wide performance. We are dedicated to investing in the tools and skills required to be strong, collaborative colleagues and people managers to help build and retain a strong workforce.
Hypori is an Equal Employment and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by law.
At Hypori, we are committed to creating and promoting an inclusive workplace that embraces differences and perspectives – making us a stronger, more successful company. In doing so, we are committed to providing reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application or hiring process should contact people@hypori.com for assistance.
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#BI-Remote
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Listing Details
- Posted
- March 30, 2026
- First seen
- March 26, 2026
- Last seen
- April 14, 2026
Posting Health
- Days active
- 19
- Repost count
- 0
- Trust Level
- 43%
- Scored at
- April 14, 2026
Signal breakdown
Hypori is a mobile access platform that enables secure virtual access to enterprise applications and data from any mobile device while ensuring total personal privacy. It operates on a zero-trust architecture, streaming a virtual workspace to users' devices, meaning no company data is stored on the personal device.
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Technical Support Specialist – Tier 1 $55k–$65k