Ibkr~2mo ago

Associate - Client Services

Singaporemid

OtherClient Services

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Quick Summary

Overview

Company Overview Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries.

Requirements Summary

Core competencies: Strong product knowledge – Equities, Options, Futures, FX Self-starter with highly analytical and critical thinking mindset Be able to handle stress, work independently and autonomously under a quick and spontaneous environment…

Technical Tools

OtherClient Services

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Responsibilities

~1 min read

As part of our Client Services group, you will liaise with Interactive Brokers’ clients from around the globe, including but not limited to professional retail clients, advisors and broker-dealers. Our goal is to develop and maintain long-term client relationships through responsive, superior and high-touch service while we continue to advance on technology and expand our global product offerings.

→Handle clients’ enquiries via different channels including email, ticket, live chat and phone call
→Familiarize with various proprietary platforms including trading systems and administrative portals in order to educate clients to align with our self-service and highly automated business model
→Assist clients in understanding the entire trading cycle, including but not limited to funding process, position transfers, corporate actions, margin calculation and statements reconciliation
→Troubleshoot with clients and take ownership when issues arise, be able to follow up, escalate and liaise with various internal parties such as Legal & Compliance, Risk, IT, Cashiering, Clearing and other service groups around the world.

Requirements

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Undergraduate degree or relevant polytechnic diploma
Preferably licensed with CMFAS 1B, 2B, CM-EIP and CM-SIP or be able to obtain by attending to licensing paper exams within a short period after joining
Candidates with prior experience in financial services, client services, middle/back office operations, compliance, electronic trading, and fund administration will be given priority

Strong product knowledge – Equities, Options, Futures, FX
Self-starter with highly analytical and critical thinking mindset
Be able to handle stress, work independently and autonomously under a quick and spontaneous environment
Excellent command of written and spoken English is essential. An intermediate level of Mandarin would be an advantage, as the role involves direct interaction with Mandarin-speaking clients and counterparties across the region.