Program Supervisor-23530501

Under the general supervision of the Program Director or designee and the guidelines provided by ICL and the NYS OMH for the Mental Health provides program and administrative oversight for the treatment activities of the Program Supervisor is responsible for assigning, monitoring and controlling personnel and fiscal resources to accomplish team, agency and program goals and for evaluating team programs.     Establishes and maintains systems to ensure that program operations meet or exceed agency and regulatory guidelines and that documentation and billing conform to all applicable targets, rules and regulations.  Oversees the provision of crisis intervention services to participants 24 hours a day, seven days a week. 

1. May be involved in hosting visitors from community, regulatory offices, and/or other agencies.
2. May be chairperson or member of an agency or division committee(s).
3. Performs other job-related duties as assigned.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

• Committed to the active promotion of ICL values and goals.
• Ability to become proficient with EHR software.
• Knowledge of Medicare, Medicaid and Managed Care guidelines.
• Ability to establish effective working relationships with a variety of people at all levels of the organization.
• Knowledge of office and secretarial practices and procedures.
• Knowledge of proper grammatical usage, punctuation and spelling.
• Knowledge of agency policies and program policies, procedures and functions.
• Ability to use office equipment (e.g. computer, fax, copy machine, scanner, etc.).
• Ability to organize office operations.
• Ability to produce letters, tables, documents, etc., using an alphanumeric keyboard.
• Ability to design and maintain filing systems.
• Ability to resign forms for the collection of information.
• Ability to determine priorities.
• Ability to maintain program accounts.
• Ability to interact with consumers in a respectful and professional manner.
• Knowledge of agency procedures, formats and guidelines for the receipt, processing and distribution of correspondence, forms, memoranda, documents and other material.
• Ability to use and maintain office equipment and systems.
• Ability to manipulate an alphanumeric keyboard (computer and typewriter) to produce documents, such as letters, memos, reports, charts and forms, with a high degree of accuracy and within required time frames.
• Ability to format, use and prepare forms, charts, tabular listings and other documents.
• Ability to organize materials to establish and maintain electronic and hard-copy files.
• Ability to understand and use basic office reference material, such as equipment manuals, procedure manuals and dictionaries.
• Ability to proofread and correct errors.
• Ability to communicate basic information clearly and politely by telephone or in person.
• Ability to report for work as scheduled on a consistent basis.
• Ability to understand and adhere to internal and external laws, rules and policies.
• Ability to relate to all levels of staff in the organization and to consumers in a respectful, businesslike manner.

Bachelor’s degree in a human services field, plus a minimum of three years’ year experience in providing case management services to individuals with mental illness. Supervisory or managerial experience for a mental health program desirable.