Manager, Digital Training & Industry Transformation (2026 - 0196) (Internal position)

The Information and Communications Technology Council (ICTC) is seeking a strategic and innovative Manager, Digital Training & Industry Transformation to lead the development, delivery and continuous evolution of ICTC’s digital training initiatives. Reporting to the Senior Director of Program Design, this is a new, critical role to ensure that ICTC’s training programs remain technologically current, responsive to industry demand, scalable across multiple program streams, and creates national impact in terms of heightening digital adoption and increasing Canadian productivity and economic growth.

The successful candidate will oversee ICTC’s eLearning function and digital training ecosystem, including Work Integrated Learning (WIL) eLearning (for eligible Canadian post-secondary students and companies) and AI bootcamps (for post-secondary students and their WIL placement host employers); training for jobseekers including newcomers to Canada; workforce upskilling initiatives; training for tech entrepreneurs; new business capacity service line to accelerate business transformation in priority sectors; and other emerging projects associated with new programs. This individual will also lead and mentor the eLearning team, oversee contractors, including  industry sector expert coaches, to ensure high-quality, evidence-informed and industry-driven training program delivery and measurable impact across Canada’s digital economy.

Key Responsibilities

Strategic Leadership & Program Development

• Ensure training programs remain current with emerging technologies, innovative delivery opportunities and current and future industry needs.
• In working with the ICTC team and contractors, continuously improve digital learning initiatives for:
  • Students and job seekers
  • Employers and companies
  • Mid-career professionals, including programs for entrepreneurs
• Oversee the development and expansion of AI bootcamps.
• Work closely with Industry and Ecosystem Engagement and MarComm teams to ensure ICTC achieves or surpasses all internal and funder targets for program participation.
• Work closely with Evaluation lead to ensure we are tracking and can report on impact of all of our training interventions.
• Collaborate cross-functionally to align training initiatives with ICTC’s strategic priorities and contribution agreements.

eLearning & Curriculum Program Management

• Lead the eLearning activities and vision for future offerings, including curriculum planning, course curation, innovative and engaging delivery, developing KPIs and monitoring short, medium and long-term impact, and ongoing content updates.
• Ensure materials and delivery mechanisms reflect evolving industry requirements, learner needs, and best practices in digital pedagogy and correspond to labour market skills forecasting conducted by ICTC and other leading research and policy organizations.
• Evaluate and integrate emerging technologies, including AI and automation tools, into training delivery and learner experiences.
• Ensure ICTC meets engagement and course completion targets, both internal and funder targets, based on industry best practices.
• Monitor training quality, learner outcomes, and engagement metrics to drive continuous improvement.

Team Leadership & Coaching

• Provide leadership, mentorship, and performance oversight to the current facilitation team and future technical specialists.
• Coordinate and optimize deployment all resources (staff and contractors such as facilitators and industry coaches)  across multiple programs.
• Foster a collaborative, innovative, and high-performing team environment.
• Support professional development and knowledge sharing across the training team.

Industry Engagement & Workforce Transformation

• Build and maintain relationships with employers, industry stakeholders (industry associations, chambers of commerce, etc.), third-party training vendors and other current and potential training partners.
• Ensure programming responds to labour market trends, forecasts and industry needs.
• Support ICTC’s role as a national leader in workforce development and digital transformation.
• Identify opportunities for new training models, partnerships, and scalable solutions that support Canadian industrial competitiveness.

Operational & Performance Management

• Ensure all funder KPIs and reporting requirements related to eLearning, AI bootcamps, and digital training initiatives are achieved across all ICTC programs.
• Oversee program execution timelines, resource allocation, and delivery effectiveness.
• Track program performance and implement data-driven improvements.
• Support program concept and proposal development, contribution agreement implementation, and strategic reporting as required.

Qualifications

• Bachelor’s degree in Education, Technology, Business, or a related field. Equivalent experience may be considered.
• Minimum of 5 years of experience leading digital training, workforce development, or eLearning initiatives.
• Strong knowledge of emerging technologies, including artificial intelligence, automation, and digital transformation trends.
• Experience delivering digital training programs to employers and diverse learner populations with varying levels of digital literacy.
• Demonstrated experience managing and mentoring multidisciplinary teams.
• Experience designing and scaling online or hybrid learning programs.
• Strong project management and stakeholder engagement skills.
• Excellent communication, facilitation and leadership capabilities.
• Ability to work independently and execute complex training initiatives in fast-paced environments.

Preferred Qualifications

• Experience overseeing government-funded programs.
• Familiarity with learning management systems (LMS), instructional design methodologies, and digital credentialing.
• Experience recruiting and working with industry coaches, external facilitators, or contractor-based training models.
• Knowledge of Canada’s digital economy and workforce development ecosystem.

Are you?

• An inspirational leader- Are you someone who motivates others, drives meaningful change, and navigates challenges with grace and resilience?  
• Driven and Determined - Are you highly motivated, self-starting, and willing to go above and beyond expectations with the drive to improve and exceed goals?  
• Digital Fluency - Champions digital fluency across the team by leveraging emerging technologies, driving digital adoption, and integrating digital solutions into business processes to improve efficiency and outcomes.
• Optimism with a “can-do”, results-driven orientation – Are you able to think creatively and successfully navigate barriers and obstacles? Do you stay focused on achieving priority goals and results?  
• Dynamic, resilient, and flexible - Are you able to keep up with and embrace the rapid pace of change, advances in technology, intense competition and unparalleled levels of uncertainty? Are you open to change, evolving requirements, continuous feedback, and have the capacity to work with remote teams across Canada?   
• A strategic, creative thinker – Are you skilled in analyzing complex situations and relationships? Are you able to channel your curiosity to navigate intricate challenges and drive innovation? Do you identify inter-relationships, patterns, and trends while noticing configurations across seemingly unrelated events? Do you synthesize information to pinpoint opportunities and issues? Do you tend to visualize new possibilities, challenge assumptions, and generate options to solve problems, seize opportunities?  
• Leadership & Coaching -Leads by example while fostering a culture of growth and development. Provides regular feedback, mentorship, and guidance to team members to build capability and drive performance.
• Collaborative - Are you able to work with and through others to achieve results? Do you have the emotional intelligence to understand the needs and perspectives of others, share information, report back, and be a strong team player?    
• Program Execution — Oversees the end-to-end delivery of programs and initiatives, ensuring milestones are met on time, within scope, and aligned with organizational objectives.
• Multitasking & Managing Multiple High-Priority Initiatives — Effectively prioritizes and manages competing demands across multiple projects simultaneously, maintaining quality and momentum without losing sight of strategic goals.
• Stakeholder Engagement — Builds and maintains strong relationships with internal and external stakeholders. Communicates effectively across all levels to ensure alignment, manage expectations, and drive collaboration.
• Results Orientation — Maintains a strong focus on achieving measurable outcomes. Sets clear targets, monitors progress, and holds self and team accountable for delivering results that support business objectives.
• A decisive decision-maker – Are you able to analyze situations carefully, seek diverse perspectives, and make decisions that align with strategic goals and objectives?  
• Ethical - Can you work with and steward confidential information and data? (This role requires high integrity, good judgment, confidentiality, and ethical compliance)   
• A champion of diversity and inclusion - Are you committed to diversity and inclusion and understanding the issues and challenges faced by diverse groups?     
• An excellent communicator – Do you have outstanding interpersonal and communication skills?  
• Persuasive – Are you able to present concepts, ideas and proposals and close the deal?   
• Strategic thinker and doer – Are you an expert in developing and executing strategic plans?   
• Reliable – Do you demonstrate reliability, organizational skills, and accountability to meet and exceed project and funder deliverable requirements?  
• Passionately committed to lifelong learning - Do you stay abreast on industry trends, seek out new perspectives, and invest in your own personal and professional growth.   

Work Environment

• Fast-paced, entrepreneurial organization dedicated to Canada’s digital advantage.
• Role requires multitasking, autonomy, and coordination across internal and external teams.

Location

Remote—anywhere in Canada.

Additional notes:

• This role reflects growth in our team and expanded operational scope.
• ICTC is committed to being an equal opportunity employer. If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential.

ICTC respectfully acknowledges that ICTC headquarters is on the ancestral and unceded territory of the Algonquin Anishinaabeg People.