Idt
Idt49mo ago

N2P- Tech Support Tier 1

Guatemala·Guatemala CityVoice Engineeringmid
OtherSupport
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Quick Summary

Overview

As Tier1 Tech Support, The main role is to provide support post-installation to our Business VoIP customers you can be a part of this vital group by demonstrating your ability to resolve any technical inquiry/issue present post-implementation.

Technical Tools
salesforcecybersecuritylinux
As Tier1 Tech Support, The main role is to provide support post-installation to our Business VoIP customers you can be a part of this vital group by demonstrating your ability to resolve any technical inquiry/issue present post-implementation.  We look for teammates who are able to thrive in a fast-paced, cutting-edge, technology-driven environment and that are also detail-oriented and customer-focused individuals to help cultivate relationships with new customers while improving overall customer engagement by providing solutions to technical issues. 
  • Address customers’ changing needs or technical inquiries/issues that arise post-implementation, via phone and Email.
  • Identifying hardware and software solutions.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Update tickets assigned with actions taken to resolve incidents and or escalate if needed. 
  • Provide both great technical support and customer service. 
  • High School Diploma
  • 85% of English Proficiency great communication skills (written and spoken)
  • Positive Attitude
  • Problem Solving Skills.
  • Quick Learner
  • Team Player
  • Software and Hardware knowledge 
  • 1+ Years of experience in tech support, desktop support, or a similar role. (Mandatory) 
  • Excellent Customer Service and great communication skills (written and spoken)
  • Experience with remote desktop applications and help desk software. i.e: TeamViewer, AnyDesk, or others.
  • Experience in VoIP technology, troubleshooting, and understanding of its infrastructure (It’s a plus) 
  • Salesforce experience (desired)
  • CompTIA A+ (Certification is a plus)
  • Knowledge in the following areas/fields: (Mandatory)  *if Certified it’s a plus.
  • CCNA*                  - Network Monitoring 
  • Routing Protocols.                      - Cybersecurity
  • Satellite Technology                  - LAN and WAN networks.
  • Linux servers.                            - Telephone Plants PBX
  • Structured Wiring                      - Antennas  
    • What we offer: 
    What we offer: 
    Competitive Salary
    Bonuses
    A great and positive work environment
    Parking Subsidy
    Life and Medical Insurance
    Benefits and discounts
    Growth Opportunities
    Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations) 

    Location & Eligibility

    Where is the job
    Guatemala City, Guatemala
    On-site at the office
    Who can apply
    GT
    Listed under
    Guatemala

    Listing Details

    Posted
    May 26, 2022
    First seen
    March 26, 2026
    Last seen
    June 27, 2026

    Posting Health

    Days active
    92
    Repost count
    0
    Trust Level
    23%
    Scored at
    June 27, 2026

    Signal breakdown

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    Idt
    Idt
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    Employees
    5
    Founded
    2019
    Domain
    id-tech.tech
    Jobs
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    IdtN2P- Tech Support Tier 1
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