Idt
Idt71mo ago

NRS Customer Support Rep

Guatemala·Guatemala CityCustomer Successmid
OtherSupport
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Quick Summary

Overview

Our National Retail Solutions Tech Support Team receives inbound calls to troubleshoot technical issues, provide resolution to any software or hardware problem related to the NRS provided services/ devices.

Technical Tools
customer-support
Our National Retail Solutions Tech Support Team receives inbound calls to troubleshoot technical issues, provide resolution to any software or hardware problem related to the NRS provided services/ devices. The main support is focused to retailers, distributors and store owners and merchants who encounter technical difficulties with their system and/ or equipment.
  • High School Diploma
  • 85% of English Proficiency
  • Software and Hardware knowledge
  • Previous experience in tech support, desktop support, or a similar role.
  • Customer Service and Tech Support Experience (Must)
  • Excellent communication skills (written and spoken)
  • Patient, helpful, empathetic, good listener & professional
  • Attention to detail and good problem-solving skills.
  • Experience with remote desktop applications and help desk software. (Desired)
  • Goals and people oriented
  • Competitive salary
  • Bonuses
  • A great and positive workplace environment
  • Parking Subsidy
  • Life and Medical Insurance
  • Benefits and Discounts
  • Growth opportunities
  • Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)

    • Location & Eligibility

    Where is the job
    Guatemala City, Guatemala
    On-site at the office
    Who can apply
    GT
    Listed under
    Guatemala

    Listing Details

    Posted
    September 2, 2020
    First seen
    March 26, 2026
    Last seen
    July 22, 2026

    Posting Health

    Days active
    117
    Repost count
    0
    Trust Level
    21%
    Scored at
    July 22, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
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    Idt
    Idt
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    Employees
    5
    Founded
    2019
    Domain
    id-tech.tech
    Jobs
    View 135 jobs
    View company profile

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    IdtNRS Customer Support Rep
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