Senior Manual QA Engineer

Our company, National Retail Solutions (NRS), is a wholly-owned subsidiary of IDT Corporation – a telecom company with many products and divisions including its famed Boss Revolution international calling products sold in 10’s thousands of stores, and its Net2Phone Office hosted PBX offering.

NRS is revolutionizing the independent retail industry by providing them with cost-effective, state of the art point sale systems and complementary services such as a store management app, consumer ordering app, web storefront for merchants, and loyalty programs allowing small retailers to more effectively compete with the larger store chains and online merchants.  We are deployed in well over 14 thousand stores across the US at this time.

The technology division is a small, high-powered development group with teams situated in the US, Israel, Minsk, and Guatemala that produces interactive, high-performance web applications that are both good-looking and easy to use.

As an experienced QA Engineer at National Retail Solutions you will play a critical role in ensuring the quality and reliability of our software products. You will collaborate closely with the development team to identify issues, create and execute comprehensive tests plans and automated test suites to ensure that our products meet the highest standards.

- Create and execute effective test cases, based on project specifications and requirements, and organize them into comprehensive test suites.

- Create clear, concise, and detailed bug reports, documenting defects and providing reproducible steps for developers to resolve issues, providing root cause analysis support through thoughtful comments on test results, screenshots, database records, log files excerpts and other identifiable sources of information.

- Collaborate with cross-functional teams, including developers, product managers, and designers, to resolve identified issues and ensure timely delivery of high-quality products.  Working together with teams across the globe.

- Playing a  key role in performing smoke, regression, functional and non-functional testing, with attention to recording details and identifying correlated events, validating bug fixes and ensuring no adverse impacts on existing functionalities.  Ability to test repetitive tests as required during regression. This includes testing not only the impacted area of a task/bug but also the broader scope of the product as a whole.

- Self learner - being able to learn a new feature on your own based on documentation and ability to write clear test plans based on the documentation and being able to delve deeper into test plan coverage - more than what is documented.

- Work together with stakeholders and product owners to understand and refine requirements and acceptance criteria.

- Contribute to the improvement of QA processes, methodologies, and strategies to enhance overall product quality and efficiency.

- Adhere to company established quality assurance principles and practices, while documenting and applying proposed enhancements based on experience and research.

- Taking ownership of a feature or project from start to finish - including giving a daily report of project testing status and joining daily standups when needed.

- 4+ years of proven experience as a Quality Assurance Engineer of Web or Mobile Applications.  Familiarity with testing on real devices and cloud devices, knowing how to take testing to edge cases.

- Bachelor’s degree in Computer Science, Engineering, or related field preferred.

- Understanding of software QA methodologies, tools, techniques, and related processes.

- Proficient in creating comprehensive test plans, test cases.

- Experience in testing APIs using tools like Postman or relevant knowledge of API testing methodologies to ensure functionality and data integrity.

- Experience in SQL queries and asserting against database records.

- Ability to think “out of the box” - going beyond the test cases and finding the unexpected behaviors and being able to analyze possible impacts on the system as a whole.

- Strong analytical skills with the ability to troubleshoot and solve complex problems effectively.

- Excellent communication skills in the English language with the ability to collaborate effectively within a team environment.

- A high level of proficiency in English (verbal and written) is essential.

- CI/CD and DevOps Practices: Understanding of Continuous Integration/Continuous Deployment (CI/CD) pipelines and involvement in  DevOps practices to support testing in agile environments.

- Analytical and Problem-Solving Skills: Ability to analyze complex systems, identify issues, and provide solutions or recommendations to improve software quality.

- Relevant knowledge in the use of Jira, Allure TestOps, Linux, Postman.

- Experience with test automation frameworks (e.g., Cypress, Appium) for automated testing of web and mobile applications.

- Experience with Performance / Load testing (Jmeter).