Idt
Idt1d ago
New

Tier 1 Tech Support Representative (VoIP)

Guatemalamid
OtherSupport Representative
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Quick Summary

Overview

Tier 1 Tech Support Representative (VoIP) We are looking for a Tier 1 Tech Support Representative (VoIP) to join our team. This is an ideal role for candidates starting their careers in IT support, with a strong technical foundation and willingness to learn.

Technical Tools
cybersecuritylinuxnetworking

We are looking for a Tier 1 Tech Support Representative (VoIP) to join our team. This is an ideal role for candidates starting their careers in IT support, with a strong technical foundation and willingness to learn.

📍 Hybrid position in Zone 4

🕒 Morning schedule (5:00 am – 2:30pm, friday & saturday OFF)

  • Must be able to work a flexible schedule and in hybrid modality
  • High School Diploma
  • Minimum 85% English proficiency (written and verbal)
  • Strong communication and customer service skills
  • Basic knowledge of software and hardware troubleshooting
  • 1 year of experience in tech support, desktop support, or similar (preferred)
  • Experience with remote desktop tools (e.g., TeamViewer, AnyDesk)

    •  

Basic understanding of networking (CCNA knowledge is a plus, not required)

  • Network monitoring concepts
  • Routing fundamentals
  • Basic cybersecurity awareness
  • Basic Linux knowledge
  • Exposure to telephone systems / PBX (nice to have)
  • Parking Subsidy
  • Life and Medical Insurance
  • Growth opportunities
  • All law benefits (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)

Location & Eligibility

Where is the job
Guatemala
Hybrid within the country
Who can apply
GT

Listing Details

Posted
May 5, 2026
First seen
May 5, 2026
Last seen
May 6, 2026

Posting Health

Days active
0
Repost count
0
Trust Level
60%
Scored at
May 6, 2026

Signal breakdown

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Idt
Idt
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Employees
5
Founded
2019
Domain
id-tech.tech
Jobs
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IdtTier 1 Tech Support Representative (VoIP)
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