IT Operations Lead

We are seeking an experienced and highly service-oriented IT Operations Lead to serve as the critical bridge between our U.S. and UAE offices. This is not a traditional help desk position; rather, it is a hands-on operational leadership role responsible for ensuring the reliability, security, and efficiency of our end-user technology environment.

The ideal candidate will combine strong systems administration expertise with exceptional customer service, enabling seamless onboarding, day-to-day operations, and global collaboration across time zones. You will play a key role in building and maintaining our IT infrastructure, supporting employees directly, and driving operational continuity across the organization.

• Manage the overall health, uptime, performance, and day-to-day operation of the organization's IT environment.
• Lead and support office IT initiatives, including new office setup and expansion projects.
• Implement and manage office technology infrastructure, including storage solutions, networking, printers, and endpoint devices.
• Establish and maintain IT policies, procedures, and operational standards.

• Maintain a secure IT environment with a strong focus on data protection, compliance, and intellectual property security.
• Manage VPN access, endpoint security controls, and identity management processes.
• Ensure adherence to organizational security policies and best practices.
• Support security audits, compliance requirements, and risk mitigation initiatives.

• Administer Mobile Device Management (MDM) platforms and endpoint management solutions.
• Configure, deploy, secure, and maintain laptops, mobile devices, and other user hardware.
• Manage device lifecycle processes, including provisioning, upgrades, replacements, and decommissioning.
• Standardize and automate endpoint deployment and configuration where possible.

• Serve as the face of IT for employees, providing high-touch, white-glove support across the organization.
• Deliver IT onboarding and orientation for new hires.
• Set up and configure laptops, software, accounts, printers, and collaboration tools.
• Troubleshoot hardware, software, networking, and access issues with a strong customer-service mindset.
• Ensure a seamless employee experience from onboarding through ongoing support.

• Manage IT asset inventory, procurement, tracking, and lifecycle management.
• Coordinate purchasing and deployment of laptops, peripherals, and office technology equipment.
• Build and maintain relationships with technology vendors and service providers.
• Monitor contracts, warranties, renewals, and vendor performance.

• Act as a key liaison between U.S. and UAE operations, ensuring consistent IT standards and support.
• Coordinate across teams and time zones to maintain operational continuity and service excellence.
• Support business growth through scalable and efficient technology operations.