Customer Service/Buyer Success Representative

Customer Service / Buyer Success Representative

Location: Tyrone, PA (In-Office)
Company / Department: InspectionGo / HomeBinder Assistant (HBA)
Employment Type: Full-Time
Compensation: $13.00 - $15.00 per hour plus applicable bonus
Schedule: Primarily Evening (2-10pm) and daytime Weekend Shifts 

About Us: Help Homebuyers Navigate One of Life’s Biggest Milestones

At InspectionGo, we're transforming the home inspection industry through innovative technology and exceptional customer experiences. As a fast-growing proptech company, we help homeowners, inspectors, and real estate professionals better understand homes through data-driven digital solutions.

We're looking for a Customer Service / Buyer Success Representative to join our HomeBinder Assistant (HBA) team and provide outstanding support to homebuyers throughout their moving journey.

If you're someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering exceptional service, we'd love to hear from you.

What You'll Do

As a Buyer Success Representative, you'll serve as a trusted resource for homebuyers, helping them navigate questions, next steps, and moving-related services after their home inspection.

Key responsibilities include:

• Responding to customer inquiries via phone, text, and email with professionalism and empathy.
• Providing timely, accurate, and helpful guidance throughout the buyer journey.
• Preparing and sending moving-related plans and communications accurately and on schedule.
• Documenting customer interactions to ensure seamless follow-up and service continuity.
• Identifying and escalating issues when needed while partnering with internal teams to resolve them efficiently.
• Following established processes to deliver a consistent, high-quality customer experience.
• Maintaining accurate records and protecting confidential customer information.

What Success Looks Like

In this role, you'll make a direct impact by ensuring:

• Buyers feel informed, supported, and confident throughout their experience.
• Customer questions are resolved quickly and accurately.
• Moving plans and related services are delivered without delays.
• Information is documented thoroughly and correctly.
• Team collaboration remains strong and customer-focused.

What We're Looking For

We're seeking someone who brings:

• A genuine desire to help others and build trust with customers.
• Strong communication skills.
• The ability to manage multiple conversations and tasks simultaneously in a fast-paced environment.
• Exceptional attention to detail and follow-through.
• Strong problem-solving skills and the ability to think critically.
• A team-first attitude and willingness to adapt to changing priorities.
• Comfort learning and using new technology, software, and systems.
• Availability to work primarily evening shifts.

Why Join InspectionGo?

• Locally owned and community-focused company
• Full-time and part-time positions available
• Competitive wages and benefits, including company provided dental, vision and life insurance for all full-time employees.
• 401(k) with employer match program
• Work alongside a collaborative and supportive team.
• Gain valuable experience in customer success, operations, and technology.
• Opportunity for growth within a rapidly evolving organization.

If you're ready to build relationships, solve problems, and create exceptional customer experiences, apply today and join the InspectionGo team.