Job File Coordinator/ Estimator

Tx-Dallas-mid

OtherCoordinator

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Quick Summary

Overview

Benefits: Competitive salary Health insurance Paid time off Do you love helping people through difficult situations? Then, don’t miss your chance to join our Franchise as a new Job File Coordinator.

Technical Tools

OtherCoordinator

Benefits:

Competitive salary
Health insurance
Paid time off

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise as a new Job File Coordinator. In this position, you will be making a difference every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

We’re seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with the opportunity to learn and grow.

Primary Responsibilities

Provide excellent customer service
Communicate details to Clients as related to claims
Perform detailed and accurate data entry
Build Estimates for Restoration damage
Take ownership of the job until completed
Perform general administration duties
Assist other departments, as needed

Position Requirements

Ability to learn new software systems
1+ year(s) of administrative or office-related experience
Customer service experience, quality assurance, and scheduling a plus
Experience in the service industry environment a plus
Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
Polite, confident, and excellent customer service skills, including listening and questioning skills
Ability to remain calm and professional during tense or stressful situations
Excellent organizational skills and strong attention to detail
Very self-motivated and goal-oriented
Ability to multi-task
Capability to work in a fast-paced, team-oriented office environment
Proficiency in Microsoft Office (i.e., Outlook, Word, Excel) Xactimate a PLUS
Ability to learn new software, including Xactimate® and proprietary software
Minimum of HSD/GED preferred
Ability to complete a background check subject to applicable law