Restoration Manager

We restore lives and property with urgency, care, and excellence—every time. Our ambition is to be the most trusted name in restoration, powered by a team that leads with heart and hustle. We serve people, bringing calm, clarity, and confidence when it matters most. 

 

·        Heart & Hustle — Give your Best 

·        Accountability — Own the Outcome 

·        Alignment — One team. One mission - TEAMWORK WINS 

·        Positivity — Here to Help 

·        Integrity — Do What is Right
 
 

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

 

The Restoration Manager (RM) leads our mitigation operations and drives revenue through consultative selling. You will inspect, scope, and estimate projects; convert opportunities into signed projects; and ensure our crews deliver exceptional customer outcomes on time, safely, and profitably.
 
 

Base + Commission:
Competitive base salary + performance based incentives (commission/bonus) tied to revenue, margin, closing ratio, and customer satisfaction. 

 

 

Key Responsibilities 

Sales & Revenue Growth (Primary) 

·        Conduct on site inspections, develop scopes of work, and prepare accurate estimates. 

·        Close projects from your inspections by presenting clear solutions, setting expectations, and earning trust. 

·        Maintain a high closing ratio on assigned leads and self generated opportunities. 

·        Partner with Business Development to maximize revenue, margin, and customer retention. 

·        Own the follow through: ensure deposits, authorizations, and job files are complete to start work promptly. 

·        Operations & Delivery 

·        Manage the customer experience end to end; set clear scope, timeline, and communication cadence. 

·        Schedule and coordinate crews, equipment, and vendors for efficient job execution. 

·        Oversee job cost control (labor, materials, equipment, subcontractors) and change orders. 

·        Ensure safety, risk management, and compliance with company standards and regulatory requirements. 

·        Review job documentation (photos, moisture logs, tech notes) and audit for completeness and quality. 

·        People & Leadership 

·        Recruit, train, coach, and develop Restoration Supervisors and Technicians; model our Core Values daily. 

·        Set priorities, remove roadblocks, and recognize wins. 

·        Foster a learning culture—be teachable, give/receive feedback, and drive continuous improvement. 

·        Administration & Communication 

·        Communicate clearly with customers, adjusters, property managers, and internal stakeholders. 

·        Produce timely reports on pipeline, revenue, margin, cycle time, and customer satisfaction. 

 

·       3+ years in restoration, construction, or field operations; 1+ year in people leadership. 

·       Proven consultative sales track record—comfortable presenting solutions and closing. 

·       Proficiency with estimating and job management software (e.g., Xactimate). 

·       Strong communication, negotiation, planning, and problem solving skills. 

·       IICRC certifications preferred (WRT, ASD, AMRT); OSHA 10/30 a plus. 

·       Valid driver’s license; ability to work an on call rotation when needed. 

·       Ability to successfully complete a Servpro required background check and drug test subject to applicable law.

SERVPRO Team Friermuth supports and hires our military veterans and spouses!
 
Each SERVPRO® Franchise is Independently Owned and Operated.