Restoration Production Team Manager

Md-North Bethesda-mid

OtherTeam Manager

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Quick Summary

Key Responsibilities

Oversee Franchise processes relating to customers and take care of customer needs Monitor and follow up on all assigned jobs ensuring customer needs are met Keep Operations Manager, General Manager,

Requirements Summary

Oversee Franchise processes relating to customers and take care of customer needs Monitor and follow up on all assigned jobs ensuring customer needs are met Keep Operations Manager, General Ma

Technical Tools

OtherTeam Manager

Benefits:

401(k)
401(k) matching
Bonus based on performance
Company car
Company parties
Competitive salary
Dental insurance
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Profit sharing
Training & development
Vision insurance

Do you love helping people through difficult situations?

Then don’t miss your chance to join our Franchise as a new Restoration Production Team Manager. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description:

Manage production crews and jobs according to SERVPRO® procedures. Assign and coordinate jobs with crews, supervise job scheduling, coordinate requirements for the job, complete job files, supervise production and monitor jobs from start to finish. Provide and communicate clear and accurate pretesting, scoping of services, and job estimates. Communicate and establish rapport with commercial, insurance, and residential customers.

Responsibilities:

Oversee Franchise processes relating to customers and take care of customer needs
Monitor and follow up on all assigned jobs ensuring customer needs are met
Keep Operations Manager, General Manager, or Owner updated on production, as appropriate
Manage relationships with centers of influence (COIs)
Resolve problems quickly as they arise
Perform production work as needed
Oversee scheduling of jobs, resources, and crews following SERVPRO® Franchise production guidelines
Manage job file documentation, job profitability, and efficiencies
Train, manage, and recruit production personnel
Create and/or review job scopes and ensure accuracy and clarity
Review all job paperwork (scope, estimate, job diary, and work orders) to ensure staff is ready to do the job efficiently

Qualifications:

Minimum of 5 years of management experience
Effective written and oral communication
Experience in cleaning/restoration preferred
High school diploma/GED
IICRC certifications preferred
Ability to travel locally and out of state when necessary
Ability to successfully complete a background check subject to applicable law

Physical and Work Environment Requirements:

Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance
Exposure to chemicals
Walking and standing for long periods of time, driving, sitting, climbing,
Ability to climb ladders and work at ceiling heights
Ability to work in tight spaces (e.g., crawls spaces under buildings)
Repetitive pushing/pulling/lifting/carrying objects

Pay - To be determined based on experience