Community & Partner Engagement Manager

We’re hiring a Community & Partner Engagement Manager to build and operate our global community engagement system across brands, affiliates, and creators, while supporting the activation and engagement of our affiliate and referral partners.

This role sits within the Performance Partnerships & Community Marketing team and is responsible for driving meaningful engagement across external communities, supporting affiliate partner activation, and building the systems that ensure community and partner signals are captured, structured, and routed to the right internal teams.

You will act as a key connector between impact.com, its customers, and its partners—helping surface insights, foster advocacy, and ensure feedback from both communities and partners translates into action across Marketing, Product, Customer Success, and Performance teams.

This role will own and grow a global community and partner ecosystem—driving engagement, supporting affiliate activation, and turning external signals into actionable insights that support growth across Marketing, Product, and Customer Success.

• Own day-to-day engagement across external community platforms (e.g. Reddit, Discord, Slack groups, review sites)
• Actively participate in conversations to maintain brand presence, respond to questions, and support discussions
• Build and manage workflows to triage, categorize, and route community feedback and signals to the appropriate internal teams
• Maintain a structured system for capturing and organizing inbound community input across channels
• Leverage lightweight automation and AI tools where appropriate to improve efficiency in tagging, monitoring, and routing

• Support the affiliate and referral program in close partnership with the Performance Marketing Manager
• Lead discovery, onboarding and activation of new affiliate and partner accounts, ensuring proper setup and early engagement
• Provide ongoing partner support, including troubleshooting, asset enablement, and program guidance
• Support ongoing engagement of active partners through updates, campaign communications, and reactivation efforts
• Ensure affiliates are correctly set up within tracking, reporting, and program systems

• Identify and activate high-value community members and customer champions into our advocate programs
• Support PR and Marketing in surfacing external recognition, awards, and storytelling opportunities

• Monitor and synthesize feedback, sentiment, and conversations across community and partner channels
• Identify recurring themes, product feedback, and engagement trends
• Translate unstructured signals into structured insights for Product, Marketing, and Customer Success teams
• Ensure feedback loops are closed so community members and partners see their input acknowledged

• Track and report on core metrics across community and partner engagement, including participation, sentiment, activation, and partner activity
• Provide regular reporting on program performance and key trends
• Continuously improve workflows, tagging systems, and triage processes to increase efficiency and scalability

• Community strategy and execution 
• Community engagement across multiple external platforms
• Identification and activation of brand champions into advocate programs
• Affiliate partner recruitment, onboarding and engagement

• Customer Marketing
• Marketing Programs
• Customer Success
• Product / Product Marketing
• Customer Sales / Sales Enablement
• PXA team

• Customers
• Partners
  

• 3–5+ years of experience in community management, partnerships, affiliate marketing, or marketing roles within SaaS or B2B environments
• Proven experience building or actively managing online communities and driving consistent engagement (e.g. Reddit, Discord, Slack, forums, or similar external channels
• Hands-on experience supporting affiliate, referral, ambassador, or creator programs, including onboarding, partner activation, and ongoing engagement
• Strong ability to manage external relationships at scale across customers, partners, creators, and affiliates
• Experience working within structured programs that require coordination, tracking, and operational discipline (e.g. partner programs, lifecycle programs, or growth initiatives)
• Strong written and verbal communication skills with the ability to engage a range of audiences, from individual contributors to senior marketing leaders
• Highly organized, proactive, and comfortable managing multiple workflows across community engagement and partner support simultaneously
• Familiarity with customer advocacy, voice-of-customer programs, or feedback loops that inform product and marketing decisions
• Passion for partnerships, customer-led growth, and building systems that connect engagement to business outcomes

• Familiarity with external community platforms and channels (e.g. Reddit, Discord, Slack communities, forums, review sites) and how engagement is driven within them
• Understanding of affiliate, referral, creator, or partner marketing programs, including how partners are onboarded, activated, and managed in performance-driven environments
• Knowledge of B2B SaaS customer lifecycles, retention drivers, and customer advocacy principles
• Understanding of community-led growth and customer marketing fundamentals, including how engagement translates into retention and expansion
• Awareness of moderation practices, governance models, and approaches to maintaining healthy external communities at scale
• Ability to interpret engagement and performance metrics across both community and partner programs (e.g. participation, activation, retention, sentiment, contribution)
• Understanding of customer feedback loops and voice-of-customer frameworks, and how insights are translated into product and marketing actions
• Familiarity with content and engagement strategies that support education, enablement, and peer-to-peer interaction
• Exposure to CRM or marketing tools (e.g. Salesforce, HubSpot) and/or affiliate or partner management platforms is a plus

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.