Director, Enablement

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

We are hiring a Director, Enablement to lead three connected functions in Cape Town: Technical Writing, Product Enablement, and PXA (Partnerships Experience Academy).

This is a leadership role for someone who can manage teams, bring structure to complexity, and drive excellence across documentation, training, certifications, and in-product guidance. The person in this role will connect these functions into a cohesive operating model and ensure our teams are producing high-quality, consistent, and scalable content outputs.

• →Lead the managers and teams responsible for Technical Writing, Product Enablement, and PXA
• →Set priorities, operating rhythms, and quality standards across all three functions
• →Build a more connected operating model across documentation, learning, certifications, video, and in-app guidance
• →Partner with cross-functional leaders across Product, Product Marketing, Support, and subject matter experts to capture and organize complex knowledge
• →Drive greater structure and consistency in how content is created, maintained, and reused across teams
• →Improve the consistency, usefulness, and quality of outputs across documentation, training, and in-product guidance
• →Coach leaders and build a high-performing organization in Cape Town

• Experience leading teams in technical writing, product enablement, customer education, documentation strategy, or product operations
• Experience managing managers or leading multiple related functions
• Strong systems thinking and the ability to organize complex information clearly
• Strong cross-functional leadership skills and comfort working with subject matter experts across the business
• Ability to operate well in ambiguity and turn broad direction into practical execution
• Strong judgment, communication skills, and a high bar for quality
• Experience with Pendo, Posthog, or both.
• Experience in B2B SaaS 
• Experience with LMS platforms, certification programs, or digital learning content 
• Experience working in complex product environments with technical subject matter