Global Billing Specialist

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

• All Global Advertisers are billed accurately and timeously as per their service level agreements
• Capturing data accurately and timeously within various internal information systems
• All credit memos, manual invoicing, accounting adjustments are executed on a timely basis for our global offices
• All client finance tickets/queries created by business are dealt with in a timely manner
• Support the Associate Manager, Billing, in driving new initiatives across the Billing lifecycle 
• Billing process that contribute to long-term operational excellence

• Client and company Audit Requests, Month-end and Year-end reporting
• Act as a knowledge resource for both internal and external stakeholders.
  Provide finance specific training as needed

• Review and manage the processing of global finance tickets and queries out of the Cape Town office
• Accurate daily processing of Billing through the different internal systems and vendor platforms
• Interact with Operations, Engineering and Customer Support to resolve billing issues and client requests as required
• Respond to finance related customer requests in a timely and accurate manner
• Manually invoice customers as required within the billing system
• Ensure process documentation is refined and updated regularly aligned with customer contracts
• Complete monthly reporting as required 
• Assist in the financial setup of Accounts within the Billing Engine system and validation of billing data on the CRM system - Salesforce
• Assist in compiling audits specific to certain customers
• Training in finance/billing areas of the system for CSM Teams as required – continuously 
• be a part of the company training program.

• Strong organization and time management skills.
• Excellent written and verbal communication skills along with excellent negotiation skills.
• Flexibility and ability to manage multiple, competing priorities to completion, on time and within 
• budget constraints.
• International tax knowledge will be advantageous.

• Ability to digest and synthesize information from multiple sources and make dispassionate assessments of what needs to be done.
• Work with cross functional operations teams and internal commercial stakeholders

• Excellent written and verbal communications skills with the ability to effectively facilitate and 
• communicate through influence and negotiation at operational levels of the organization

• A positive can-do attitude and a willingness to learn new processes and procedures
• Ability to work in a fast-paced, high-pressured and high responsibility environment
• Ability to work as a team player and to work with minimal supervision
• Demonstrated high-level of maturity and confidentiality
• Problem solver, results oriented, timeliness, attention to detail and accuracy
• Ability to analyze, interpret and report on high volumes of data on a Global level
• Strong Communication skills
• Attention to detail / Accuracy
• Time & Task Management
• Urgency
• Accountability
• Innovative Thinker

• 3 - 5 years of working experience in an enterprise billing environment and/or high tech   environment within finance and customer service departments
• Global billing experience that worked with regional managers will be advantageous
• Experience using SalesForce, Netsuite or Jira will be advantageous
• Degree / qualifications
• Tertiary level qualification in Accounting/Commerce/Business Administration
• Strong knowledge of Google Suite, Microsoft 365 and AI applications are advantageous