Senior Onboarding Manager

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics, visit www.impact.com.

The impact.com Onboarding teams own the first experience customers have after they decide to partner with us, and we set the tone for everything that follows. We're the bridge between a signed deal and real, measurable value - the team that turns excitement into momentum and makes sure every customer hits the ground running.

This work sits at a unique crossroads. Part project manager, part consultant, part platform expert, you'll immerse yourself in how businesses actually operate - learning their goals, their workflows, and what success looks like for them - then map all of that to our platform in a way that clicks. No two engagements are the same. One moment, we might be onboarding a scrappy five-person startup finding its footing, and then the next, partnering with a Fortune 500 business to roll out across global teams. The range of industries, business models, and challenges you'll encounter here is unique.

We're looking for people who can build trust quickly, think on their feet, and who get energized by the puzzle of understanding someone else's business. If you love the idea of combining client-facing work with deep technical know-how - and you want every day to look a little different - this role might be for you.

The Senior Onboarding Manager manages more complex onboarding engagements and acts as a trusted guide for customers during kickoff, integration & ramp phases. This role focuses on helping clients not only launch but also begin achieving meaningful business outcomes and early program value.

Senior Onboarding Managers also contribute to improving onboarding processes, documentation, and scalable delivery models.

• →Manage complex customer onboarding projects 
• →Provide strategic onboarding guidance aligned with customer goals.
• →Identify and proactively resolve onboarding roadblocks.
• →Help customers optimize their initial program setup for faster time to value.
• →Act as the primary onboarding advisor for clients.
• →Mentor junior onboarding managers and specialists.
• →Collaborate with Product, Sales, Integration and Customer Success on customer needs.
• →Identify opportunities to improve onboarding workflows and documentation.
• →Support scalable onboarding initiatives such as automated onboarding, templates, and playbooks.

• Strong implementation or onboarding experience
• Strategic thinking and problem-solving abilities
• Strong communication and stakeholder management
• Ability to manage complex customer environments
• Project management and program planning skills
• 4+ years client-facing experience
• Proven experience managing implementations/onboarding projects or affiliate/influencer programs