Payments Team Lead (REMOTE)

Lithuania·Lithuanialead

OtherTeam Lead

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Quick Summary

Key Responsibilities

from 2,000 €/mon. net Keep in mind that we are open to discussing a different salary based on your skills and competencies.

Technical Tools

OtherTeam Lead

IMPACT BRANDS is a leading contributor to the health and wellness industry. With a journey from 5 to over 350 colleagues, and the expansion to a diverse family of 7+ brands (PureHealth Research, Nation Health MD, Pureance, Trumeta, PetMade, VitalPeak, Nature's Blast). We are dedicated to helping improve the lives of people all over the world.

At IMPACT BRANDS, we embrace remote work culture and cherish open-mindedness, high energy, and adaptability qualities that are essential in our dynamic environment. We prioritize the growth of every team member, regardless of their location, offering advancement from intern to leadership roles.

IMPACT BRANDS has already positively impacted the lives of 3 million people worldwide. Join us as a remote Payments Team Lead and let’s impact billions together!

What We Offer

~1 min read

✓Lead & Mentor Payments Team: Oversee both the Accounts Receivable and Chargeback teams, providing training, guidance, and performance management to ensure all KPIs are met. Foster a collaborative and high-performing environment.

✓Operations Management: Manage daily operations for both Chargeback and Accounts Receivable teams. This includes ensuring efficient chargeback case processing from initiation to resolution, actively supporting specialists to achieve the highest win rate, and overseeing timely, accurate payment processing for AR while helping the team reprocess as many leads as possible.

✓Data & Reporting: Analyze chargeback and accounts receivable trends, providing insights to management and identifying areas for process improvement. Develop and present regular reports on team performance.

✓Compliance: Ensure all payment handling, including chargebacks and accounts receivable processes, adheres to payment processor regulations, industry standards, and internal policies.

✓Escalation & Risk Management: Handle complex chargeback cases and accounts receivable issues, working with other teams to address root causes and mitigate financial risks.

✓Process Improvement: Continuously evaluate and improve existing processes within both the Accounts Receivable and Chargeback functions to enhance efficiency and accuracy.

✓And other tasks.

Experience in banking, fintech, payment processing, or e-commerce payments, including exposure to chargebacks/disputes and/or Accounts Receivable.
At least 1–2 years of experience leading or supervising a team, with responsibility for performance, KPIs, coaching, and development.
Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and implement process improvements.
Strong organizational and prioritization skills, with the ability to manage multiple operational responsibilities in a fast-paced environment.
Excellent communication and stakeholder management skills, with a collaborative and proactive approach.
Fluency in Lithuanian and English, both written and spoken.

Salary: from 2,000 €/mon. net

Keep in mind that we are open to discussing a different salary based on your skills and competencies.