Customer Service Support

Imperial Dade has a Customer Service Support role available in Hialeah, FL! Join a strong and continuously evolving team that helps our business grow. If you’re looking for your next opportunity, Imperial Dade is a great place to take that next step.    The Customer Service Support will interact with customers, process orders, and provide information in response to customers’ inquiries, concerns, and requests about our products and services.   The schedule for this position is Monday through Friday from 8:00am to 5:00pm   Hourly Rate: $16.00/hr.   You will: Answer customers’ calls in a prompt, friendly, and professional manner Interface with customers by telephone, electronically, or face-to-face Assist in increasing sales and profitability for each account by suggesting new and complementary products and by participating in sales promotions Optimize fill rates by providing substitutions for out-of-stock or discontinued items When necessary, escalate customer information, problems/needs, and requests to the customer service manager You have: High school diploma, GED, or equivalent Customer service and data entry experience Must be fully fluent in English and Spanish (written and verbal) Proficiency in MS Office and familiarity with using other software Excellent communication skills